Job summary
Are you a strategic thinker with a passion for ensuring operational excellence in healthcare? As a Patient Pathway Co-ordinator, the role is vital in supporting the directorate in delivering high quality patient care. This is a varied but pivotal role involving managing and tracking patients in order to expedite their pathway in order to ensure patients receive treatment timely, with a focus on reducing waiting times within the Neurology Service.
It is important the candidate has efficient time management skills, the ability to prioritise and communicate with various stakeholders.Experience of supervision would be an attribute, but training and development will be provided.
This post requires the post holder to be on-site.
Main duties of the job
- Pathway Coordination
- Provide expert knowledge of 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient pathways. This will involve the tracking of patients on their waiting lists to ensure elective access targets are met.
- To understand and have a working knowledge of all other elective care performance frameworks (e.g. CWT)
- Working closely with patient pathway coordinator to update patient tracking lists (PTL) and reporting to Service Manager
- To assess, analyse, interpret and adjust information recorded on the Trust's main electronic patient record (EPR) systems for the purpose of ensuring accuracy of data throughout a patient's pathway
- Interacting with clinical staff and supporting clinical staff in clinical areas with pathway management.
- Liaising with clinicians, reviewing patient health records and cross referencing clinic letters to ensure patient tracking notes are accurate and up to date.
- Regular review of daily PTLs ensuring that patients are treated in accordance with Trust policy on waiting times.Staff Management
- This role involves direct line management of 1 Band 4 Patient Pathway Coordinator
- Manage, organise and support staff effectively through work planning, 1:1 meetings, appraisals and annual PDR including performance and productivity monitoring. Undertakes sample checking to comply with service standards and audits.
- Take initial responsibility for local resolution of problems that arise among the staff.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
KNOWLEDGE/ QUALIFICATIONS
Essential
- GCSE level (including English & Maths) or equivalent.
Desirable
- Education to degree
- Minimum of 1 year working within a healthcare environment
SKILLS
Essential
- Competent use of IT systems including Excel, Word, Outlook
Desirable
- Statistical knowledge
- Experience in using Cerner or equivalent hospital PAS
- Data input and analysis, experience of tracking patient waiting lists or equivalent.
- Experience of using a full range of IT/Patient data systems
EXPERIENCE
Essential
- Previous administration experience
- Experience working with the public in a customer orientated environment
- Experience of working in a team
Desirable
- Use of patient tracker lists analysis of waiting lists
- Knowledge of National Elective Access Targets.
- Cerner experience
- Experience of communicating with patients over the phone.
- Experience of communicating directly with senior clinical staff
Person Specification
KNOWLEDGE/ QUALIFICATIONS
Essential
- GCSE level (including English & Maths) or equivalent.
Desirable
- Education to degree
- Minimum of 1 year working within a healthcare environment
SKILLS
Essential
- Competent use of IT systems including Excel, Word, Outlook
Desirable
- Statistical knowledge
- Experience in using Cerner or equivalent hospital PAS
- Data input and analysis, experience of tracking patient waiting lists or equivalent.
- Experience of using a full range of IT/Patient data systems
EXPERIENCE
Essential
- Previous administration experience
- Experience working with the public in a customer orientated environment
- Experience of working in a team
Desirable
- Use of patient tracker lists analysis of waiting lists
- Knowledge of National Elective Access Targets.
- Cerner experience
- Experience of communicating with patients over the phone.
- Experience of communicating directly with senior clinical staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
