Job summary
As a leading UK Academic Health Science Centre, we at Imperial College Healthcare NHS Trust pride ourselves on being at the cutting edge of innovation and service development and delivering world class clinical outcomes.We are seeking enthusiastic and motivated professionals to join the Macmillan Cancer Navigator Service, a telephone based support service providing a single point of access for all cancer patients under the care of Imperial College Healthcare NHS Trust, including their family and external healthcare providers. You will be part of a team of 7 Navigators, supported by the Macmillan Patient Support Supervisor.
You will have an opportunity to make a real difference to the experience of cancer patients and their families while enhancing your support and communication skills. This is a unique role that provides direct telephone contact with our patients as well as the chance to liaise with both clinical and administrative teams internally and externally.The ideal candidate will have experience of working with or supporting patients or clients with complex holistic needs, a good understanding of cancer and advanced communication skills. Previous NHS experience would be an advantage but not essential.
Main duties of the job
- To coordinate timely care for patients from referral throughout their treatment
- To provide a 'touch point' for patients and GPs with the hospital to ensure two-way communication during treatment
- To provide guidance, contact and support for patients as they journey through our hospital(s)
- To ensure all appointments are notified in a timely manner providing an excellent patient experience providing required information
- Signposting to other support services
- Support people affected by cancer to self-manag
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert
Person Specification
Education/ Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's
- Evidence of further education beyond
- A level or equivalent work experience.
Desirable
- Evidence of further education
Experience
Essential
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines.
- Problem solving techniques and implementation of sustainable changes
- Management of complex administrative process
Desirable
- Experience in the NHS environment
- Experience of working with senior clinical staff
Skills/Knowledge/ Abilities
Essential
- Able to communicate contentious and or sensitive information to service users and internal colleagues
- IT Skills
- Ability to work logically with great attention to detail using own initiative.
- To have skills in the extraction of information from Trust systems.
Desirable
- Good time management skills to prioritise workload
Person Specification
Education/ Qualifications
Essential
- A comprehensive secondary education with a minimum of 5 GCSE's
- Evidence of further education beyond
- A level or equivalent work experience.
Desirable
- Evidence of further education
Experience
Essential
- Working across organisational boundaries
- Proven experience of working to tight and strict deadlines.
- Problem solving techniques and implementation of sustainable changes
- Management of complex administrative process
Desirable
- Experience in the NHS environment
- Experience of working with senior clinical staff
Skills/Knowledge/ Abilities
Essential
- Able to communicate contentious and or sensitive information to service users and internal colleagues
- IT Skills
- Ability to work logically with great attention to detail using own initiative.
- To have skills in the extraction of information from Trust systems.
Desirable
- Good time management skills to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
