Job summary
Ensure efficient and effective management of the administration process for private patients receiving paediatric treatment, particularly complex paediatric haematology patients. The post holder is to ensure that the financial structures in place are robust and that all financial instructions are adhered to. The role is to provide a comprehensive point of contact and reference for all private patients receiving treatment paediatric booked into the department, including ensuring that the Trust is paid for all private treatment provided.
In addition, the post holder will effectively manage the planning and prioritisation of the work associated with the clinical and administrative teams and organise all activities in order to achieve a cost effective, productive and high quality service. The successful candidate will act as the main point of contact for all enquiries and bookings in relation to the paediatric private patient service
Main duties of the job
- To provide an efficient and effective business administrative service for private patients receiving investigations and treatment.
- To establish, maintain and monitor administration systems to ensure the smooth running of the service.
- To ensure that all relevant quality and customer care standards are consistently met.
- Ensure that all necessary financial and billing activity is carried out accurately and promptly to maximise Trust Income.
- Manage the Lindo outpatient team.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and / or experience
Experience
Essential
- Previous health care experience, essential in a private setting.
- Knowledge of administration procedures and computerised software.
- Operational experience in a management role.
- Proven ability in managing people, process and productivity.
- Previous experience of collating billing information for oncology services. Including but not limited to BNF cost for chemotherapy drugs.
Desirable
- Knowledge of Compucare and Cerner.
- Staff management including objective setting, appraisal, performance review and development.
Skills/Knowledge/ Abilities
Essential
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Ability to work autonomously or as part of a team.
- Understanding of providing excellent customer service.
Communication skills
Essential
- Track record of influencing and engaging staff.
- Excellent written skills.
- Ability to communicate all levels of staff, key stakeholders & public.
- Ability to communicate contentious and or sensitive information to service users and internal colleagues.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and / or experience
Experience
Essential
- Previous health care experience, essential in a private setting.
- Knowledge of administration procedures and computerised software.
- Operational experience in a management role.
- Proven ability in managing people, process and productivity.
- Previous experience of collating billing information for oncology services. Including but not limited to BNF cost for chemotherapy drugs.
Desirable
- Knowledge of Compucare and Cerner.
- Staff management including objective setting, appraisal, performance review and development.
Skills/Knowledge/ Abilities
Essential
- Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
- Ability to work autonomously or as part of a team.
- Understanding of providing excellent customer service.
Communication skills
Essential
- Track record of influencing and engaging staff.
- Excellent written skills.
- Ability to communicate all levels of staff, key stakeholders & public.
- Ability to communicate contentious and or sensitive information to service users and internal colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
