Job summary
Join Imperial College Healthcare NHS Trust at St Mary's Hospital. We are seeking a dedicated Business Support Manager to support and deputise for the Business Manager, providing leadership for Specialist Medicine Outpatient and Inpatient areas. The role involves clinic coordination, patient care management, staff supervision, and performance monitoring. Ideal candidates will have previous NHS management experience, excellent organisational and communication skills, and the ability to work autonomously and as part of a team.
Apply now to be part of a leading healthcare provider committed to excellence in patient care, education, and research.
Main duties of the job
- To communicate the clinic capacity chart on a regular basis to administrative and clinical staff, including clinic cancellations, which clinics are currently running and the number of patients booked in.
- To manage any template changes liaising with the Cerner team as well as with medical records staff, main outpatients and the Choose and Book team as appropriate.
- Implement and maintain an efficient internal system and process to ensure the outpatient access target is met for all new referrals to the Imperial College Healthcare NHS Trust Specialist Medicine service.
- To manage distressed, upset or angry patients on the telephone or face to face; to determine the complexity of a situation in order to resolve any problem, and if unable, to refer to the appropriate person
- To manage any complaints regarding Specialist Medicine outpatients or to pass on to the relevant member of staff where appropriate.
- To manage the inpatient and diagnostic waiting list, ensuring that access targets are appropriately adhered to and to liaise with the Business Manager/Ward manager regarding capacity issues.
- To arrange meetings, book appointments and manage an electronic/paper diary as appropriate.
- To participate in regular reviews of workload to ensure appropriate and efficient use of administrative resources within the department.
- To participate in the Trust performance review scheme including e-ksf and appraisals
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
Desirable
- Application Form/Original Certificate/Diploma
Experience
Essential
- Previous experience as a manager of staff in the NHS
- Working in a pressurised environment
- Experience of working with multi-disciplinary teams
- Previous experience of working within a target based department in Medicine
- Previous experience of working with RTT and cancer rules and their applicationText
Skills/Knowledge / Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload & act on own initiative.
- Ability to work as a team player
- Ability to supervise effectively
- Good leadership skills
- Self-motivated /able to motivate others
- Excellent organisational skills
- Excellent oral and written communication skills
- Experience of liaising with patients
- Ability to delegate tasks effectively
- Ability to communicate with all staff in a multidisciplinary setting
Desirable
- Excellent Budgetary management skills
Person Specification
Education/ Qualifications
Essential
Desirable
- Application Form/Original Certificate/Diploma
Experience
Essential
- Previous experience as a manager of staff in the NHS
- Working in a pressurised environment
- Experience of working with multi-disciplinary teams
- Previous experience of working within a target based department in Medicine
- Previous experience of working with RTT and cancer rules and their applicationText
Skills/Knowledge / Abilities
Essential
- Ability to use Microsoft Word, PowerPoint, Excel
- Ability to work autonomously, prioritise own workload & act on own initiative.
- Ability to work as a team player
- Ability to supervise effectively
- Good leadership skills
- Self-motivated /able to motivate others
- Excellent organisational skills
- Excellent oral and written communication skills
- Experience of liaising with patients
- Ability to delegate tasks effectively
- Ability to communicate with all staff in a multidisciplinary setting
Desirable
- Excellent Budgetary management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
