Imperial College Healthcare NHS Trust

Major Trauma Service Administrator

The closing date is 23 July 2025

Job summary

An exciting opportunity has arisen for an experienced administrator to join the Major Trauma service at Imperial College Healthcare NHS Trust. St Mary's Hospital is the Major Trauma Centre for the North West London Major Trauma Network.

The successful candidate will be an integral part of the Major Trauma team. You will work closely with the senior clinical and operational team and be required to develop strong working relationships across the multi-disciplinary team.

Candidates must possess excellent organisational skills, with an ability to prioritise, problem solve and find solutions, in a busy working environment. Communication is key for this role and it will be expected that the post holder can demonstrate an ability to communicate with patients and staff across all disciplines. If you have administrative experience of working in a healthcare setting we would encourage you to apply.

Main duties of the job

  • To telephone patients in accordance with the Trust Access Policy to offer admission and appointment dates within timeframes identified by the Trust.
  • To handle sensitive and difficult conversations with patients- always showing empathy, professionalism, and understanding.
  • To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and colleagues face to face and on the telephone.
  • To liaise with medical, nursing and administrative staff as well as Consultants and General Practitioners as required, seeking guidance and advice as necessary.
  • To produce letters regarding admission and appointment dates for patients and GPs in a timely fashion and ensure letters are accurate and up to date.
  • Manage all correspondence, typing reports, agendas, minutes of meetings for the designated team.
  • To ensure that the departmental telephones are answered and calls dealt with, or passed on to the appropriate member of staff.
  • To work closely with other departments within the Trust, including Site Operations Team, Bed Managers, Clinic Staff, Patient Advice and Liaison Team, Medical Secretaries, Theatres Staff and Clinical Staff, and service managers.
  • To ensure that any relevant information received regarding patient admissions or appointments is passed on to clinical staff in a timely manner.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1962

Job locations

St Mary's Hospital

Praed Street

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education

Essential

  • NVQ 4 or equivalent

Experience

Essential

  • Prior experience of working in a healthcare environment
  • Evidence of competence in literacy and numeracy

Desirable

  • Experience of using other Trust IT programs (CERNER, PACS, ICIP)
  • Experience of working in a clinical setting
  • Experience of dealing with patient appointment and booking system

Skills/Knowledge/ Abilities

Essential

  • Excellent oral and written communication skills.
  • Good keyboard and IT skills - proficient use of Microsoft Office (Word, Excel and Outlook)
  • Ability to input and retrieve data accurately on a computerised system
Person Specification

Education

Essential

  • NVQ 4 or equivalent

Experience

Essential

  • Prior experience of working in a healthcare environment
  • Evidence of competence in literacy and numeracy

Desirable

  • Experience of using other Trust IT programs (CERNER, PACS, ICIP)
  • Experience of working in a clinical setting
  • Experience of dealing with patient appointment and booking system

Skills/Knowledge/ Abilities

Essential

  • Excellent oral and written communication skills.
  • Good keyboard and IT skills - proficient use of Microsoft Office (Word, Excel and Outlook)
  • Ability to input and retrieve data accurately on a computerised system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

Praed Street

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

NMTR Admin Manager

Ramona Stoian

ramona.stoian@nhs.net

02033121930

Details

Date posted

09 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1962

Job locations

St Mary's Hospital

Praed Street

London

W2 1NY


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)