Job summary
As a Telecoms/UC Tech Support Engineer, you'll play a key role in supporting a complex, multi-site telecoms and unified communications network across several NHS Trusts. You'll provide 1st and 2nd line support, troubleshoot faults, and maintain systems including Unify Openscape, Netcall, Alertive, and legacy platforms.
Your work will span installations, diagnostics, disaster recovery, and infrastructure support--ensuring 99.99% network availability.
This role demands strong technical knowledge, excellent communication skills, and a proactive, customer-focused approach. You'll thrive in a fast-paced, collaborative environment where your contributions directly impact patient care and operational efficiency.
Main duties of the job
As a Telecoms/ UC Tech Support Engineer your role is to contribute to the provision of service through:
- The provision of 1st line, 2nd line support to users, through the service desk function.
- Accurate identification of faults and issues affecting the system/ network and early resolution to ensure 99.99% network availability is maintained.
- Engage 3rd party service providers as directed by Telecoms/ UC Network/ Systems Engineers.
- Installation and maintenance of new or existing network equipment as directed by Telecoms/ UC Network Engineers.
- Work to agreed SLA's and monitor compliance.
- Participate in out of hours on call rota when applicable.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Educated to degree level or demonstrable equivalent experience or training.
Experience
Essential
- Experience of supporting QoS, MPLS, etc., in a large organisation supporting a verity of vendor platforms and technologies.
- Experience of maintaining operational stability through prolonged periods of organisational and technological change.
- Operational experience in service delivery in a healthcare setting.
- Knowledge of administration procedures and computerised software.
Desirable
- Fault finding traditional telephone and associated cabling.
Skills/Knowledge/ Abilities
Essential
- Demonstrable knowledge of Unify (Siemens), Openscape technology and or other voice switching technology.
- Basic understanding of TCP/IP routing and switching protocols including SIP, LAN, WAN, VLAN.
- Troubleshooting skills across multiple platforms including Netcall and or other ACD type solutions.
- Excellent communication skills required in all forms, (written, verbal, electronic). Ability to follow team guidelines in regard to call updating and status reporting.
Desirable
- Working knowledge of Siemens ISDX technology.
- Support of 24x7 business critical platforms.
Person Specification
Education/ Qualifications
Essential
- Educated to degree level or demonstrable equivalent experience or training.
Experience
Essential
- Experience of supporting QoS, MPLS, etc., in a large organisation supporting a verity of vendor platforms and technologies.
- Experience of maintaining operational stability through prolonged periods of organisational and technological change.
- Operational experience in service delivery in a healthcare setting.
- Knowledge of administration procedures and computerised software.
Desirable
- Fault finding traditional telephone and associated cabling.
Skills/Knowledge/ Abilities
Essential
- Demonstrable knowledge of Unify (Siemens), Openscape technology and or other voice switching technology.
- Basic understanding of TCP/IP routing and switching protocols including SIP, LAN, WAN, VLAN.
- Troubleshooting skills across multiple platforms including Netcall and or other ACD type solutions.
- Excellent communication skills required in all forms, (written, verbal, electronic). Ability to follow team guidelines in regard to call updating and status reporting.
Desirable
- Working knowledge of Siemens ISDX technology.
- Support of 24x7 business critical platforms.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
