Job summary
Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role should provide support to management and multidisciplinary teams, including Consultants in managing this cohort of patients and clinics.
Effective supervision and support of all activities within the outpatient offices. This includes the day-to-day supervision of the failsafe team to ensure a comprehensive and efficient Trust wide booking service for patients referred to ophthalmology.
Main duties of the job
- To maintain effective communication channels with all members of the multi-disciplinary team.
- To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
- To be responsible for liaising with patients, clerical staff, GP's and clinicians to respond to any day-to-day queries regarding hospital outpatient appointments escalating issues as necessary to managers.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- NVQ3 or equivalent experience
Experience
Essential
- General clerical experience including use of filing systems.
- Knowledge of appointment systems.
- Evidence of experience in public liaison.
Desirable
- NHS experience. Evidence of staff training and development.
Skills/Knowledge/ Abilities
Essential
- Flexible, friendly and courteous.
- Able to use own initiative
- Excellent interpersonal skills.
Desirable
- Working knowledge of Microsoft
Person Specification
Education/ Qualifications
Essential
- NVQ3 or equivalent experience
Experience
Essential
- General clerical experience including use of filing systems.
- Knowledge of appointment systems.
- Evidence of experience in public liaison.
Desirable
- NHS experience. Evidence of staff training and development.
Skills/Knowledge/ Abilities
Essential
- Flexible, friendly and courteous.
- Able to use own initiative
- Excellent interpersonal skills.
Desirable
- Working knowledge of Microsoft
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
