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Imperial College Healthcare NHS Trust

Receptionist and Clinic Clerk

The closing date is 01 July 2025

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Job summary

An exciting opportunity has arisen for a proactive, dynamic individual to join our outpatient clinics and day care reception team at Hammersmith Hospital, Haematology Department.

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality service. Acting as the first point of contact for patient and visitors attending the Haematology Department.

Providing comprehensive administrative support and customer orientated reception services for the Outpatient, Day care and Ambulatory services within Haematology Department. Scheduling and facilitating patient attendance to the Haematology outpatient clinics and Day care unit. Assist with answering enquires from clinical teams within and outside the service.

Working Hours are on rotation between 08:00am-16:00pm; 08:30am-16:30pm and 09:00am -17:00pm Monday - Friday (include the occasional weekend and bank holiday).

Main duties of the job

  • Check in/out patients
  • Booking outpatients appointments on Cerner
  • Booking Day care appointment on Cerner and Chemo care;
  • Confirmation calls to reduce DNA rates
  • Providing a patient-facing service to Haematology patients
  • Answering enquiries from patients and the clinical team via email and telephone; Administrative support to the Haematology outpatient department including patients and clinical team
  • Ensuring all referrals, prescriptions and consent forms are uploaded on CDL
  • Support the phlebotomy team
  • Validation of data quality errors

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1934

Job locations

Hammersmith Hospital

Du Cane Road

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Good general education

Desirable

  • GCSE Maths and GCSE English Language

Skills/Knowledge/ Abilities

Essential

  • Keyboard skills
  • Ability to work under pressure
  • Prioritisation skills
  • Ability to cope with demanding workload
  • Exceptional time management

Desirable

  • Microsoft windows skills
  • Knowledge of Cerner

Experience

Essential

  • Experience of working in a customer focus environment

Desirable

  • Reception experience
  • Experience of working in a healthcare setting
Person Specification

Education/ Qualifications

Essential

  • Good general education

Desirable

  • GCSE Maths and GCSE English Language

Skills/Knowledge/ Abilities

Essential

  • Keyboard skills
  • Ability to work under pressure
  • Prioritisation skills
  • Ability to cope with demanding workload
  • Exceptional time management

Desirable

  • Microsoft windows skills
  • Knowledge of Cerner

Experience

Essential

  • Experience of working in a customer focus environment

Desirable

  • Reception experience
  • Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

Du Cane Road

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

Du Cane Road

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Support Manager

Catea Pinto

catea.pinto@nhs.net

02033134655

Details

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1934

Job locations

Hammersmith Hospital

Du Cane Road

London

W12 0HS


Supporting documents

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