Job summary
Managerially accountable to the Divisional Director of Operations, (and professionally accountable to the Divisional Director), the General Manager for the Trauma, Orthopaedic and Neurosurgery Directorate will be responsible for providing operational and strategic leadership to ensure that the Directorate provides high quality patient care, patient experience and clinical outcomes.
The General Manager will lead the Directorate in the delivery of national access standards and local specialty ambitions within the allocated funding envelope and ensure all services are delivered efficiently and effectively. The development of collaborative working within the sector and beyond will be key to ensure that capacity is effectively optimised and that patient flow between Trusts is seamless.
Additionally the General Manager will work closely with colleagues within the Trust to influence strategic decisions both within the Trust and also across the North West London sector.
Main duties of the job
- Develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances
- Provide regular reports to the Executive Directors with assurance that appropriate follow up actions will be completed.
- Support Lead Clinicians, Lead Nurses and Service Managers for delivery of their objectives through regular performance review meetings;
- Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements;
- Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
- Support, alongside the Lead Nurse and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the Job Description attachment with the job advert.
Person Specification
Education/ Qualification
Essential
- First degree or equivalent
- Evidence of other specialist knowledge at higher degree or masters leve
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services Evidence of CPD
Experience
Essential
- Demonstrable success in delivering large scale change and performance with and through management and clinical teams
- Experience of writing comple business cases and policies
- Experience of managing and deciding on complex employment issues
- Well-developed IT skills to manage and report on complex performance management information
Desirable
- Cross site operational/clinical working
Skills/Knowledge/ Abilities
Essential
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
- Ability to manage and deliver services within resources
- Ability to critically analyse complex financial and clinical data sets
- Able to effectively manage performance by holding themselves and others to account for service outcomes
- Able to actively contribute to plans to achieve service goals
Person Specification
Education/ Qualification
Essential
- First degree or equivalent
- Evidence of other specialist knowledge at higher degree or masters leve
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services Evidence of CPD
Experience
Essential
- Demonstrable success in delivering large scale change and performance with and through management and clinical teams
- Experience of writing comple business cases and policies
- Experience of managing and deciding on complex employment issues
- Well-developed IT skills to manage and report on complex performance management information
Desirable
- Cross site operational/clinical working
Skills/Knowledge/ Abilities
Essential
- Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands
- Ability to manage and deliver services within resources
- Ability to critically analyse complex financial and clinical data sets
- Able to effectively manage performance by holding themselves and others to account for service outcomes
- Able to actively contribute to plans to achieve service goals
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
