Imperial College Healthcare NHS Trust

Service Support Manager

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join the Specialist Surgery Directorate. The role is an important part of the leadership team of Urology, a fast-paced and dynamic service.

The purpose of the role is to manage the people, processes and performance of Imperial Urology's cancer pathways, including:

  • Addressing issues related to the outpatient diagnostic pathways to drive the service towards achieving and maintaining the Faster Diagnosis Standard.
  • Complete regular demand and capacity reviews for each outpatient element of Urology's cancer pathways, monitor capacity for each stage of the pathway and implement corrective actions in response to fluctuations in demand.

The post holder will support the achievement and maintenance of cancer waiting times targets for Urology and the maintenance of DM01 compliance for flexible cystoscopy procedures.

This post is ideal for a compassionate leader who will be able to work independently and collaboratively in order to drive positive results.

Main duties of the job

  • The post holder will support the achievement and maintenance of cancer waiting times targets for Urology. The service also faces a significant challenge with managing the demand for flexible cystoscopy. This impacts on DM01, RTT and CWT performance as it is a key diagnostic throughout urology. The primary cohort of patients who require flexible cystoscopy are those with a suspected bladder cancer (for diagnosis) or confirmed bladder cancer (for regular surveillance checks). This post holder will support with the recovery of this by ensuring that capacity is utilised effectively.
  • The post holder will be expected to organize and prioritize their own workload and to assist colleagues to ensure the continuity of service at all times.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details

Date posted

25 March 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-SCCS-1887

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Staff management including objective setting and appraisal, performance review & people development
  • Responsibility of maintaining national access targets for a service (e.g. RTT, DM01, cancer waiting times)
  • Track record of influencing and engaging staff

Desirable

  • Experience of effective change management

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to demonstrate a high level of work organization and attention to detail
  • Knowledge of DM01 and Cancer Waiting Time targets
  • Excellent problem solving skills
  • Ability to work autonomously or as part of a team
Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Staff management including objective setting and appraisal, performance review & people development
  • Responsibility of maintaining national access targets for a service (e.g. RTT, DM01, cancer waiting times)
  • Track record of influencing and engaging staff

Desirable

  • Experience of effective change management

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to demonstrate a high level of work organization and attention to detail
  • Knowledge of DM01 and Cancer Waiting Time targets
  • Excellent problem solving skills
  • Ability to work autonomously or as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Urology Business Manager

Emma Clarke

emma.clarke70@nhs.net

Details

Date posted

25 March 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-SCCS-1887

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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