Job summary
The Service Support Co-ordinator is responsible for providing daily operational management support to the Head of Pharmacy Clinical Trials & Advanced Therapies. This involves ensuring that the service operates smoothly and efficiently from a non-clinical perspective. Key tasks might include administrative support, such as handling scheduling, correspondence, and documentation. They also manage resources, ensuring that necessary supplies and equipment are available and properly maintained. Additionally, they work on process improvement by identifying and implementing enhancements to streamline operations and enhance service delivery. Compliance and reporting are also part of their role, ensuring that all non-clinical activities comply with relevant regulations and standards, and preparing reports as needed.
Main duties of the job
The Service Support Co-ordinator is entrusted with making independent decisions in the day-to-day operations of the service without needing constant supervision. This autonomy allows them to address routine issues, manage tasks, and ensure the smooth functioning of non-clinical aspects of the service. Their ability to make informed decisions quickly and effectively is crucial for maintaining operational efficiency.
When the Head of Pharmacy Clinical Trials & Advanced Therapies is unavailable, the Service Support Co-ordinator steps in to cover their responsibilities. This requires a comprehensive understanding of the key non-clinical issues that may arise within the service. They must be well-versed in the operational challenges and be able to identify and address any problems that occur. This knowledge enables them to brief senior stakeholders, such as the General Manager or Chief Pharmacist, accurately and confidently. They need to provide these stakeholders with clear, concise updates on the status of the service and any issues that need attention.
About us
Join Imperial College Healthcare and become part of a community of 12,000 staff working with a wide range of partners to offer better heath, for life.
Formed in 2007, we are one of the largest NHS trusts in the country providing acute and specialist care to over a million patients each year in central and north London and beyond.
With a global reputation for ground-breaking research and innovation as well as excellence in education, we offer huge expertise across a wide range of clinical specialities.
Alongside our five hospitals Charing Cross, Hammersmith, Queen Charlottes & Chelsea, St Marys and the Western Eye we have a growing number of community and digital services, reflecting our commitment to developing more integrated care with our partners. We also provide private healthcare at all of our hospitals (in dedicated facilities).
Together with Imperial College London and two other NHS trusts, we form one of six academic health science centres in the UK focussed on translating research into better patient care. We also host one of 20 National Institute for Health Research biomedical research centres in partnership with Imperial College London.
Our mission is to be a key partner in our local health system and to drive health and healthcare innovation, delivering outstanding care, education and research with local, national and worldwide impact.
Job description
Job responsibilities
The Service Support Co-ordinator provides day-to-day operational management support to the Head of Pharmacy Clinical Trials & Advanced Therapies, ensuring that the service runs effectively and efficiently from a non-clinical perspective. They work directly with the Head of Pharmacy Clinical Trials & Advanced Therapies and are expected to work autonomously while under direction. In the absence of their manager, they are responsible for covering their duties, having a thorough understanding of key non-clinical issues to brief the General Manager, Chief Pharmacist, and other stakeholders appropriately.
The role includes delegated responsibilities for service planning, staff performance management, staff recruitment, staffing, activity monitoring and delivery, coordination of complaints, quality control, and budget monitoring. The Service Support Co-ordinator facilitates the day-to-day management and service delivery of the Pharmacy Clinical Trials service. They assist and lead multidisciplinary teams to deliver high-quality service and ensure the effective and efficient use of resources to achieve all relevant targets.
They manage and are responsible for the administrative services for the pharmacy clinical trials team, including the management of administrative staff. They coordinate trials tracking activity within the Trials service, ensuring that core information on trials, including current status, resourcing, activity, and budgetary information, is kept up to date. This includes reporting on the status of individual trials and overall team activity and performance. The Service Support Co-ordinator works with the Head of Pharmacy Clinical Trials & Advanced Therapies to achieve all targets that apply to their service area and provides support for the effective budget management of the service.
Job description
Job responsibilities
The Service Support Co-ordinator provides day-to-day operational management support to the Head of Pharmacy Clinical Trials & Advanced Therapies, ensuring that the service runs effectively and efficiently from a non-clinical perspective. They work directly with the Head of Pharmacy Clinical Trials & Advanced Therapies and are expected to work autonomously while under direction. In the absence of their manager, they are responsible for covering their duties, having a thorough understanding of key non-clinical issues to brief the General Manager, Chief Pharmacist, and other stakeholders appropriately.
The role includes delegated responsibilities for service planning, staff performance management, staff recruitment, staffing, activity monitoring and delivery, coordination of complaints, quality control, and budget monitoring. The Service Support Co-ordinator facilitates the day-to-day management and service delivery of the Pharmacy Clinical Trials service. They assist and lead multidisciplinary teams to deliver high-quality service and ensure the effective and efficient use of resources to achieve all relevant targets.
They manage and are responsible for the administrative services for the pharmacy clinical trials team, including the management of administrative staff. They coordinate trials tracking activity within the Trials service, ensuring that core information on trials, including current status, resourcing, activity, and budgetary information, is kept up to date. This includes reporting on the status of individual trials and overall team activity and performance. The Service Support Co-ordinator works with the Head of Pharmacy Clinical Trials & Advanced Therapies to achieve all targets that apply to their service area and provides support for the effective budget management of the service.
Person Specification
Qualifications
Essential
- Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.
Desirable
Experience
Essential
- Experience of line managing people
- Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to:
- Stay calm under pressure and make rational decisions
- Motivate, influence and negotiate others
- Act as a role model
- Adapt to change
- Be determined to achieve the best possible outcome
- Demonstrate excellent written and verbal communication skills
Desirable
- Demonstrate an understanding of the concept of Clinical Governance & Research
- Have had experience of recruitment, performance review and disciplinary processes
- Has an understanding of the issues facing the NHS and/or clinical trials
- Ability to think laterally
- Management experience in the NHS
Skills/Abilities
Essential
- Very proficient user of database, spreadsheet and presentation software
- Able to interpret complex information in order to act upon it and disseminate to others
Desirable
- Have a knowledge of the NHS Plan targets
- Have been involved with a change management project
- Have knowledge of how to manage a budget.
- Have worked in a complex clinical service in an Acute Teaching Hospital
Person Specification
Qualifications
Essential
- Experience or qualification that would lead the interview panel to conclude that this person has the capacity / experience to take on an operational management role.
Desirable
Experience
Essential
- Experience of line managing people
- Can demonstrate personal characteristics that would lead an interview panel to the conclusion that the person has the potential to:
- Stay calm under pressure and make rational decisions
- Motivate, influence and negotiate others
- Act as a role model
- Adapt to change
- Be determined to achieve the best possible outcome
- Demonstrate excellent written and verbal communication skills
Desirable
- Demonstrate an understanding of the concept of Clinical Governance & Research
- Have had experience of recruitment, performance review and disciplinary processes
- Has an understanding of the issues facing the NHS and/or clinical trials
- Ability to think laterally
- Management experience in the NHS
Skills/Abilities
Essential
- Very proficient user of database, spreadsheet and presentation software
- Able to interpret complex information in order to act upon it and disseminate to others
Desirable
- Have a knowledge of the NHS Plan targets
- Have been involved with a change management project
- Have knowledge of how to manage a budget.
- Have worked in a complex clinical service in an Acute Teaching Hospital
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
