Job summary
An exciting opportunity has arisen in the Reproductive Medicine and IVF Department at Hammersmith Hospital. We are looking for an enthusiastic and proactive individual to take on a team leader role within the Wolfson Fertility Center, supporting the operational delivery of clinical services.
The post holder will be responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organises all activities in order to achieve productive and high-quality service and would also manage and supervise the administrative team
In addition, the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.
The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.
The post holder will implement patient centred operational strategy and plans, ensuring that systems and processes comply with relevant legislation and governance requirement including linking with external bodies when required utilising the expertise and skills of the wider divisional team.
The role is to support the Business Manager in the delivery of a high-quality service, ensuring that day to day services is managed in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The post holder will be required to line manage a team.
Main duties of the job
The post holder is responsible for managing the people, processes and performance of the private and self-fund patient hub including planning and prioritisation of the work associated with this team and organises all activities in order to achieve productive and high quality service also manage and supervise the private patient administrative team
In addition the post holder will contribute towards Wolfson IVF business development and marketing strategies, to support the service senior managers by advising on strategy, policy and future direction of the service, ensuring effective feedback and translation into service delivery.
The post holder will provide cross-site support ensuring co-operation within and amongst teams. This also includes deputising for the Business Manager as and when required, and providing management cover within the unit.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION and TRAINING
Essential
- Postgraduate diploma or equivalent level of experience of working at a similar level in specialist area.
- Evidence of competence in literacy and numeracy.
- Evidence of IT literacy including email ,Powerpoint and Excel
Desirable
- Evidence of personal development
SKILLS/ABILITIES
Essential
- High levels of customer service
- Ability to prioritise and delegate tasks appropriately
- Able to identify areas for improvement and implement processes as appropriate
- Professional attitude
Desirable
- Experience at project management, with a good understanding of the complexities involved
EXPERIENCE
Essential
- Knowledge and experience of IVF services and requirements
- Knowledge of administration procedures and computerised software
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Experience of leading meetings
Desirable
- Experience of working within an NHS environment
- Private patient experience
Person Specification
EDUCATION and TRAINING
Essential
- Postgraduate diploma or equivalent level of experience of working at a similar level in specialist area.
- Evidence of competence in literacy and numeracy.
- Evidence of IT literacy including email ,Powerpoint and Excel
Desirable
- Evidence of personal development
SKILLS/ABILITIES
Essential
- High levels of customer service
- Ability to prioritise and delegate tasks appropriately
- Able to identify areas for improvement and implement processes as appropriate
- Professional attitude
Desirable
- Experience at project management, with a good understanding of the complexities involved
EXPERIENCE
Essential
- Knowledge and experience of IVF services and requirements
- Knowledge of administration procedures and computerised software
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Experience of leading meetings
Desirable
- Experience of working within an NHS environment
- Private patient experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
