Job summary
An exciting opportunity has arisen within the Specialist Surgery directorate for a Directorate Performance and Service Manager, based predominantly at Charing Cross Hospital.
The role will provide performance management support to the directorate operational management team in relation to RTT, Cancer and Diagnostic Targets. The role will also provide a level of service management to a number of small services within the directorate.
These role is crucial to the operational running of the Directorate and as such the successful candidate will need to have some experience as an NHS manager and/or have proven experience of managing patient pathways to meet key access targets. A solid understanding of the NHS is essential, as is a good standard of analytical skills in relation to waiting time data.
We are looking for an enthusiastic individual who can balance conflicting priorities and undertake project work across the Directorate. Having experience in managing administration staff, budgets and a range of operational performance targets will be beneficial.
Main duties of the job
- The postholder will provide a comprehensive analytical and data quality audit support to the Directorate management team. The post holder will ensure that timely, relevant and accurate information is available to the team's senior management and that centralised returns and internal reports (e.g. divisional scorecards, Standard Operating Model returns) are collated and submitted on time.
- The postholder will also be responsible for the operational management of a number of a small services within the Directorate, and support the wider work of the Business Management and Senior Management team.
- The directorate team set high standards for their staff and the post holder will need to be able to respond effectively to the pressure that goes with leading such a large organisation. This role will mainly entail unsupervised working and use of initiative. The post holder will be fully conversant with patient activity and waiting lists,- including its relevance and inter relationships.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
Essential
- Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.
Skills/ Abilities
Essential
- Excellent creative problem solving skills.
- Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
- Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
- Strong organisational and planning skills.
- Working with and within a diverse community.
- Ability to concentrate on data analysis for prolonged periods of time.
Desirable
- Ability to contribute on information matters.
Experience
Essential
- Experience of working with an acute hospital service environment
- Operational Management experience within the NHS
- Extensive experience of distilling and presenting key messages to senior staff
- Experience delivering training to all levels of staff and presentations to senior managers.
Desirable
- Experience working as a performance analyst / manager in an acute Trust.
Person Specification
EDUCATION
Essential
- Educated to degree level or equivalent in relevant subject or equivalent level of experience of working.
Skills/ Abilities
Essential
- Excellent creative problem solving skills.
- Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
- Intermediate Microsoft Office user, including advanced Excel skills, excellent data analysis skills.
- Strong organisational and planning skills.
- Working with and within a diverse community.
- Ability to concentrate on data analysis for prolonged periods of time.
Desirable
- Ability to contribute on information matters.
Experience
Essential
- Experience of working with an acute hospital service environment
- Operational Management experience within the NHS
- Extensive experience of distilling and presenting key messages to senior staff
- Experience delivering training to all levels of staff and presentations to senior managers.
Desirable
- Experience working as a performance analyst / manager in an acute Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
