Clerical Coordinator

Job summary

We are looking for an enthusiastic, motivated and adaptable individual with experience in clerical and administration duties to join our Nuclear Medicine and PET CT teams at Imperial College Healthcare NHS Trust. This is a full time substantive role working 37.5 hours per week.

The successful candidate will be responsible for coordinating the bookings of appointments for all PET/CT scans. The key duties will include:

• Providing a comprehensive and efficient, reception and booking service to patients attending the Imaging Department.
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• Taking a key role for PET/CT, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms
• Working independently to manage and prioritise their workload, liaising closely with the wider administration team in the Department.

Excellent communication skills are essential and previous experience in a health care environment is an advantage.

The successful post holder would be joining an exceptional team who have shared values and consistently strive to provide high quality patient care. We work collaboratively with other multidisciplinary teams to improve our service, as well as supporting staff to develop their skills and confidence within the department.

Main duties of the job

• To provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department
• To respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, fax or in person.
• To maintain a sensitive and courteous approach to patients.
• To ensure bookings do not breach the national waiting time standards and manage an efficient process of initial patient assessment for all Imaging request forms
• To work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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