Job summary
You will promote a customer focused approach to receiving patients and visitors to therapy clinics, providing a courteous, responsive and effective first point of contact both in person and by telephone for patients, carers and healthcare professionals.
You will prioritise, plan and organise daily workload as part of an administration team, ensuring that daily tasks and ongoing workload/projects are appropriately prioritised and completed within agreed and acceptable timescales.
Main duties of the job
Provide effective and efficient administrative and reception support to the therapy inpatient and outpatient services, ensuring that administration processes meet the needs of all service users and the Trust.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths or equivalent Qualifications equivalent to NVQ L3.
Desirable
- Reception/customer service training
- Relevant administration training
Experience
Essential
- Demonstrable customer service experience
- Experience of prioritising work and workload to meet service core requirements and or deadlines
Desirable
- Previous experience of working in a healthcare or NHS setting
- Experience dealing with people in healthcare or other stressful environments
- Experience with information databases
Skills/Knowledge/ Abilities
Essential
- Basic computer literacy
- Keyboard skills for use with multiple systems
- Good organisational skills
Desirable
- Microsoft Excel
- ICHIS/Cerner/PAS experience
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths or equivalent Qualifications equivalent to NVQ L3.
Desirable
- Reception/customer service training
- Relevant administration training
Experience
Essential
- Demonstrable customer service experience
- Experience of prioritising work and workload to meet service core requirements and or deadlines
Desirable
- Previous experience of working in a healthcare or NHS setting
- Experience dealing with people in healthcare or other stressful environments
- Experience with information databases
Skills/Knowledge/ Abilities
Essential
- Basic computer literacy
- Keyboard skills for use with multiple systems
- Good organisational skills
Desirable
- Microsoft Excel
- ICHIS/Cerner/PAS experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
