Job summary
We are looking for an enthusiastic person to add to our dynamic team of Admissions Schedulers to co-ordinate all appointment bookings for patients needing surgical procedures within Ophthalmology.
The role is to ensure all patients have their pre-assessment appointments and surgery dates booked appropriately and in a timely manner.
You'll be liaising with both patients and clinicians on a daily basis so you need to be approachable, confident and caring.
We need individuals who can keep calm in our fast-paced environment, are able to prioritise their workload effectively and are happy to be busy and challenged.
Do you have the sparkle that we're looking for?
Main duties of the job
- To provide a comprehensive and efficient Trust-wide booking service for patients requiring surgery.
- To work as part of the Admissions Office to provide the best possible customer service for patients and colleagues.
- To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as required.
- To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients' choice and the need to ensure that appointment slots are not wasted.
- To contribute to the planning and implementation of change within the Admissions Office.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- An understanding of admissions and waiting list procedures equivalent to NVQ Level 3 which may have been gained through formal study or previous work experience.
Experience
Essential
- Evidence of competence in literacy and numeracy.
- Evidence of experience of dealing with public.
Desirable
- Knowledge of ophthalmology terminology
Skills/Knowledge/ Abilities
Essential
- Ability to provide advice and guidance to patients and the public regarding what to expect when they attend for their appointments and procedures
- Ability to communicate with patients, public and visitors face to face and on the telephone for who English may not be a first language or who may have other communication difficulties.
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health-related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Person Specification
Education/ Qualifications
Essential
- An understanding of admissions and waiting list procedures equivalent to NVQ Level 3 which may have been gained through formal study or previous work experience.
Experience
Essential
- Evidence of competence in literacy and numeracy.
- Evidence of experience of dealing with public.
Desirable
- Knowledge of ophthalmology terminology
Skills/Knowledge/ Abilities
Essential
- Ability to provide advice and guidance to patients and the public regarding what to expect when they attend for their appointments and procedures
- Ability to communicate with patients, public and visitors face to face and on the telephone for who English may not be a first language or who may have other communication difficulties.
- Able to deal with difficult situations with patients, public and visitors both face to face and on the telephone who may be anxious or distressed about health-related issues in a tactful and sensitive manner. Includes imparting unwelcome news regarding delays to treatment on daily basis.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
