Private Patients Referral Hub Administrator

Job summary

An exciting opportunity has become available for a Referral Administrator within Imperial Private Healthcare

The successful candidate will be primarily based at Charing Cross Hospital but may be asked to cover at one of our other sites. You will be a highly skilled team player and communicator with the drive and ambition to keep improving both personally and for the developmentof the service. Working closely with consultants and their secretaries, outside agencies and embassies, departmental colleagues, and other departments within the Trust, you will always be making sure that everyone receives the greatest possible customer experience.

Excellent customer service is necessary and some understanding of medical terminology is essential. You will have good communication skills, including a professional and courteous telephone manner, good written communication, and the ability to multi-task.

The organisation is committed to developing its staff and is able to provide the right candidate with excellent development opportunities. You will have experience of working in a healthcare or similar setting and have the ability to interact and build positive working relationships. Being an effective communicator and highly organised in your approach, you will be able to provide dynamic and appropriate support as required in a busy environment, whist ensuring our patients have a positive experience within the Trust. Our Referral Hub department is open from 8-6 Mon-Friday.

Main duties of the job

oTo provide a comprehensive and efficient private referral service for patients, referrers and consultants

oTo work as part of the Private Referral Hub to provide the best possible customer service for patients, consultants and colleagues.

oTo ensure that private referrals are processed and booked with a private consultant in line with policies and procedures. This requires both timely and accurate input of data onto electronic and paper systems as required.

oTo respond to and deal with a variety of often complex private patient enquiries/requests in a timely manner, whether by telephone, email and/or Live Chat service, ensuring that all enquiries are resolved professionally and with a high level of customer service.

oTo work on a rotational basis covering the Private Referral Hub telephones, email inboxes, Live Web Chat service and processing referrals alongside managing patient enquiries.

oTo contribute to the planning and implementation of change within the Private Referral Hub.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

Fulham Palace Road

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---