Job summary
We're looking to recruit an accomplished and skilled user experience designer to join the Trust's newly established user insight and experience design team.
The successful candidate will play a crucial role in developing and implementing our user experience strategy, and will focus on shaping user involvement, user research, and co-design approaches to support healthcare service design, and to improve experiences for a range of different groups including patients, staff and healthcare partners.
In addition the new post holder will have skills and expertise to project manage, coordinate and deliver priority user research and co design projects and programmes.
They will also be expert in providing guidance, advice and support across the organisation to help ensure all co design and user research work is delivered using best practice approaches. We require someone who is creative, and who has good graphic design skills, who is able to develop prototypes and present designs in the most effective ways. And, who has good writing and editing skills, and is confident in presenting and facilitating meetings and design sessions.
Main duties of the job
- The post holder will play an important role in the development andimplementation of the Trust's user insight and user experience design strategy.Their focus will be to ensure a strategic user involvement and co design approach in healthcare service design and to improve experiences for different users, including patients, staff and healthcare partners.
- The post holder will play a lead role in developing and delivering user researchand co-design strategies to support the Trust's services and functions, and willbe responsible for project managing and coordinating delivery of priority userresearch and design projects and programmes.
- The post holder will provide guidance, advice and support across the organisation to help ensure all co design and user research activities aredelivered using best practice approaches. And to advise how best to connectexisting insight data into improvement and transformation work (at varyinglevels), in a consistent and effective way.
- The post holder will take the lead on designing and delivering user research, codesign, and delivery of user-led improvements for priority projects.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Bachelor and Master's degree or equivalent experience
Desirable
- Relevant professional qualifications
Experience
Essential
- Proven ability to lead and manage effective, integrated user focus, user research and co design projects
- Experience in presenting complex data and non-complex information verbally to a wide variety of stakeholders
- Experience of line management
- Experience in supporting and implementing user insight strategies (including organisation culture change)
- Experience of working with highly confidential/sensitive information.
Desirable
- NHS or private health experience
- Account management experience - in house or agency
- Experience of behavior change tools and techniques
Skills/Knowledge/ Abilities
Essential
- Proficient in the use of Microsoft Word, PowerPoint, Excel and other relevant programmes and software
- Ability to manage and prioritise a busy workload with demanding and changing priorities, ensuring excellent stakeholder and expectation management
- High attention to detail
- Ability to network and communicate effectively with a wide range of people
- Good presentation and facilitation skills
- Ability to understand and process complex clinical and sensitive information
Desirable
- Proficient with graphic design packages, and user insight tools for example, Miro boards, and Adobe suite.
- Ability to structure and format a range of content tailored to audience needs
Person Specification
Education/ Qualifications
Essential
- Bachelor and Master's degree or equivalent experience
Desirable
- Relevant professional qualifications
Experience
Essential
- Proven ability to lead and manage effective, integrated user focus, user research and co design projects
- Experience in presenting complex data and non-complex information verbally to a wide variety of stakeholders
- Experience of line management
- Experience in supporting and implementing user insight strategies (including organisation culture change)
- Experience of working with highly confidential/sensitive information.
Desirable
- NHS or private health experience
- Account management experience - in house or agency
- Experience of behavior change tools and techniques
Skills/Knowledge/ Abilities
Essential
- Proficient in the use of Microsoft Word, PowerPoint, Excel and other relevant programmes and software
- Ability to manage and prioritise a busy workload with demanding and changing priorities, ensuring excellent stakeholder and expectation management
- High attention to detail
- Ability to network and communicate effectively with a wide range of people
- Good presentation and facilitation skills
- Ability to understand and process complex clinical and sensitive information
Desirable
- Proficient with graphic design packages, and user insight tools for example, Miro boards, and Adobe suite.
- Ability to structure and format a range of content tailored to audience needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
