Job summary
West London Children's Healthcare are seeking a dynamic, proactive and highly motivated individual to join the Outpatient administrative and clerical team who takes responsibility and pride in providing high level and timely service. You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of the department. Our paediatric team provide a wide range of specialist and general services. We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.
Main duties of the job
Duties include but are not limited to:
- Booking, rescheduling outpatient appointments as per Elective Access Policy booking rules.
- Monitoring electronic Patient Tracking Lists and clinic utilisation.
- Performing appointment reminder calls, answering the telephone, intercom.
- Meeting and greeting staff, patients and visitors.
- Maintaining up to date electronic records.
- Meeting National NHS targets.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person Specification
EDUCATION
Essential
- Good educational standard of at least GCSE English and Maths or equivalent
Desirable
- A-Levels or equivalent knowledge or experience, Medical terminology
SKILLS/ABILITIES
Essential
- Competent use of IT systems - Excel, Word, & database input
- Organisational skills/ability to learn
Desirable
EXPERIENCE
Essential
- Administrative experience
- Basic IT literacy
Desirable
- Work in acute NHS Trust setting
Person Specification
EDUCATION
Essential
- Good educational standard of at least GCSE English and Maths or equivalent
Desirable
- A-Levels or equivalent knowledge or experience, Medical terminology
SKILLS/ABILITIES
Essential
- Competent use of IT systems - Excel, Word, & database input
- Organisational skills/ability to learn
Desirable
EXPERIENCE
Essential
- Administrative experience
- Basic IT literacy
Desirable
- Work in acute NHS Trust setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
