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Macmillan Cancer Information and Support Worker

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

The Macmillan Cancer Information Support Worker is a vital role based within an established Macmillan Information and Support team, contributing to the provision of cancer information and support to those affected by cancer. The postholder will support the Macmillan Information and Support Specialist (MISS), Macmillan Information and Support Facilitator (MISF) and the Macmillan Patient Information and Support Service Manager (MPISSM) with the delivery of information and support.

While working alongside the established support team in the Macmillan centre, info-pod and within the virtual service, the role will have a specific focus on delivering the elements of personalised care. They will additionally co-ordinate the development of cancer information alongside the MISS and the MPISSM.

The role sits within the Macmillan Patient Information and Support team. This team is made up of a staff and volunteers working within; the Macmillan Centre at Charing Cross, the Macmillan Infopod at Hammersmith, the Macmillan Welfare Service, the Macmillan Cancer Navigator Service and the Open Access Follow Up (OAFU) service. These services provide patients with a mixture of remote monitoring, face to face and telephone support, including financial, emotional and practical support.

Main duties of the job

Operational responsibilities

  • To demonstrate specialist skills and knowledge in providing expert cancer information and support covering the entire range of cancers, treatments, psychological and emotional issues, and financial matters.
  • Able to assess and identify complex needs of individual clients, and devise support interventions and programmes to meet these needs, in partnership with clients, carers and colleagues.
  • To attend internal and external patient information and support related steering groups and meetings as appropriate.
  • To co-ordinate and maintain a database of cancer patient information undergoing review and in circulation.
  • To support the MISS and MPISSM with the management and delivery of the patient information and support panel.
  • To perform holistic needs assessments and deliver health and wellbeing interventions in collaboration with the clinical nurse specialists.
  • To support the MISS and the MISF with the delivery of support and peer groups, whether virtual or face to face.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1648

Job locations

Imperial College Healthcare NHS Trust

Fulham Palace Road

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Knowledge of administration procedures and computerised software.
  • Experience of working with cancer patients or other clients with extensive holistic needs.
  • Experience of performing holistic needs assessments and wellbeing interventions.
  • Provision of management information

Skills/knowledge/ abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Excellent problem solving skills
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Able to identify areas for improvement and implement processes as appropriate
Person Specification

Education/ qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Knowledge of administration procedures and computerised software.
  • Experience of working with cancer patients or other clients with extensive holistic needs.
  • Experience of performing holistic needs assessments and wellbeing interventions.
  • Provision of management information

Skills/knowledge/ abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Excellent problem solving skills
  • Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
  • Able to identify areas for improvement and implement processes as appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Imperial College Healthcare NHS Trust

Fulham Palace Road

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Imperial College Healthcare NHS Trust

Fulham Palace Road

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Macmillan Information and Support Service Manager

Annie Tindall

annie.tindall1@nhs.net

07824626514

Date posted

02 October 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1648

Job locations

Imperial College Healthcare NHS Trust

Fulham Palace Road

London

W6 8RF


Supporting documents

Privacy notice

Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)