Imperial College Healthcare NHS Trust

Receptionist

Information:

This job is now closed

Job summary

The Western Eye hospital is a specialist eye hospital that sees thousands of patients via our Emergency department and Outpatient services.

We currently have a full time permanent vacancy for an enthusiastic and well-motivated individual to join our outpatient administration team at The Western eye hospital.

The successful applicant must have excellent customer service skills, a good telephone manner, should be enthusiastic and well-motivated, together with the ability to interact with staff, patients, their families, and external agencies are essential.

You will also need:

- To be able to work on your own initiative and without direct supervision.

- Ability and rrsilience to manage a large number of telephone calls

- To have an ability to work effectively as part of a team

- To have prioritising and organisational skills

- Be flexible to the needs of the service

- To be able to recognise and meet deadlines

- Have the ability to learn new skills and processes quickly

- Be able to work with discretion, sensitivity and maintain confidentiality

The successful post holder will be used to working within a customer service environment be proactive and able to take initiative to solve problems.

Main duties of the job

  • Provide administrative support for allocated clinics. Ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary.
  • To act as a point of contact for all patients under this pathway and provide excellent customer service at all times.
  • Deal with queries from GPs, Doctors, wards, and other departments over the phone and in person in a calm and polite manner and in accordance with the clinical division and Trust policy.
  • Telephone patients to remind them of their appointment time and date.
  • Work within a rota covering incoming calls for up to 50% of the week

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Details

Date posted

24 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-SCCS-1645

Job locations

Western Eye Hospital

153-173 Marylebone Rd

London

NW1 5QH


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • GCSE or equivalent experience

Desirable

  • Ophthalmology terminology, understanding of pathway

Experience

Essential

  • Administrative experience

Desirable

  • Previous experience in an NHS institution.

Skills/Knowledge/ Abilities

Essential

  • Clear & effective communication skills. Organisational skills/ability to learn.
  • Competent use of IT systems Excel, Word, & database input

Desirable

  • Cerner
  • Medisoft
  • Service sector work (preferably hospital).
Person Specification

Education/ Qualifications

Essential

  • GCSE or equivalent experience

Desirable

  • Ophthalmology terminology, understanding of pathway

Experience

Essential

  • Administrative experience

Desirable

  • Previous experience in an NHS institution.

Skills/Knowledge/ Abilities

Essential

  • Clear & effective communication skills. Organisational skills/ability to learn.
  • Competent use of IT systems Excel, Word, & database input

Desirable

  • Cerner
  • Medisoft
  • Service sector work (preferably hospital).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

153-173 Marylebone Rd

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

153-173 Marylebone Rd

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Support Manager

Charmaine Robertson

Charmaine.Robertson@nhs.net

07818557549

Details

Date posted

24 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa inclusive

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

290-SCCS-1645

Job locations

Western Eye Hospital

153-173 Marylebone Rd

London

NW1 5QH


Supporting documents

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