Job summary
We are looking for a dynamic and highly motivated individual to be part of our reception team at our Community Diagnostic Centre based in Wembley. You will need excellent communication and organizational skills and be able to work under pressure.
Reception is the first point of contact for patients, clinicians and other health professionals and therefore you will need the skills to deal with a wide range of issues and situations. This role requires a flexible approach to work and will involve evening and weekend working within contracted hours on a rotational basis.
You will play a pivotal role in ensuring the smooth day to day running of Imaging Department by giving our patients the best quality of service. With this dynamic role, you will be showcasing your customer service skills on our front desk to demonstrating your problem solving skills whilst booking in complex Imaging Appointments.
This is a fantastic opportunity for you to progress within the NHS in an administrative role. If you haven't administrative skills, not to worry! All we ask is that you bring your customer service skills and our fabulous team will train you on our systems and make sure you are supported within your new role.
We understand just how important it is to invest in you, so offer incredible training and support programmes to develop your skills to progress to a higher banding.
For further details, contact Fahima Siddiqui CT Modality Lead via email fahima.siddiqui@nhs.net or on 020 37048544.
Main duties of the job
You will provide a comprehensive and efficient reception and, examinations booking service to patients attending our Imaging Department.
You respond to and deal with a variety of often complex requests in a timely manner.
You will work to ensure all bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
You will be expected to work independently and manage and prioritise your workload, liaising closely with the wider admin team in the department.
The "must haves" for you to be considered for this role:
Customer service skills/experience
Attention to detail
Willingness to learn
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- A Level, NVQ3 or equivalent experience Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Previous NHS experience required Knowledge of hospital CERNER patient administration system
- Previous experience of dealing with patients appointment and booking system
- Knowledge of medical terminology Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
- Knowledge of NHS waiting and booking targets
Skills
Essential
- Excellent oral and written communication skills
- Good telephone manner
- Good keyboard and IT skills
- Ability to input and retrieve data accurately on a computerised system
Desirable
- Proficient use of Microsoft Office (Word & Outlook) Desire to learn and develop within the role
Person Specification
Education
Essential
- A Level, NVQ3 or equivalent experience Formal Customer Care Training or willingness to undertake
Experience
Essential
- General clerical experience including filing
- Previous NHS experience required Knowledge of hospital CERNER patient administration system
- Previous experience of dealing with patients appointment and booking system
- Knowledge of medical terminology Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Prior experience of working in a healthcare environment Experience of using a Radiology Information System (RIS)
- Knowledge of NHS waiting and booking targets
Skills
Essential
- Excellent oral and written communication skills
- Good telephone manner
- Good keyboard and IT skills
- Ability to input and retrieve data accurately on a computerised system
Desirable
- Proficient use of Microsoft Office (Word & Outlook) Desire to learn and develop within the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
