Job summary
Are you great with people, very organised, and passionate about patient care with an interest in Fertility? Our Fertility IVF service is seeking a dynamic, proactive and highly motivated individual to join the administrative team as an IVF Clinic Administrator. You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of our service, with scope to develop your career.
Gynaecology provides a wider range of general and specialist care; Fertility is one of them and based at Hammersmith Hospital
Duties include but are not limited to admitting patients, meeting and greeting patients and visitors, filing, arranging interpreters and patient transport, and general clerical duties such as booking of appointments and answering telephone calls. The post holder is also expected to work in conjunction with medical records guidelines, Trust policies and HFEA regulatory; with the movement of case-notes around the Trust, the provision of, preparation maintaining up to date electronic records.
We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.
This post is a full time basis of 37.5 hours per week and on-site. The post holder will be required to work rotated weekend, early shifts and bank holidays (where applicable), and time will be given back as in lieu.
Main duties of the job
- To provide a warm welcome and professional customer service to patients and visitors to the department work beside a busy MDT team, ensuring that administration processes meet the needs of all service users, prioritised their workload.
- To assist in providing medical staff with an excellent outpatient service in order to maintain and increase existing business and encourage new business within the NHS and Private sector.
- This role requires the post-holder to work rotated weekend, bank holidays and early shifts. Time worked will be given as time off in lieu.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert
Person Specification
EDUCATION
Essential
- Educated to GCSE level or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy.
Desirable
- Medical terminology
- Science qualification of GCSE C/4 above
SKILLS/ ABILITIES
Essential
- Organisational skills/ability to learn
- Ability to multi-task.
- Excellent customer care skills to suit working in a private sector.
- Ability to prioritise work on a daily basis, dealing with conflicting demands.
Desirable
- Service sector work (preferably hospital).
EXPERIENCE
Essential
- Invoicing production experience
- Customer care including telephone etiquette
- Retail/ clerical experience
Desirable
- Experience dealing with people in a healthcare or other stressful environment
Person Specification
EDUCATION
Essential
- Educated to GCSE level or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy.
Desirable
- Medical terminology
- Science qualification of GCSE C/4 above
SKILLS/ ABILITIES
Essential
- Organisational skills/ability to learn
- Ability to multi-task.
- Excellent customer care skills to suit working in a private sector.
- Ability to prioritise work on a daily basis, dealing with conflicting demands.
Desirable
- Service sector work (preferably hospital).
EXPERIENCE
Essential
- Invoicing production experience
- Customer care including telephone etiquette
- Retail/ clerical experience
Desirable
- Experience dealing with people in a healthcare or other stressful environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
