Job summary
We are looking for two highly motivated people who would like to join our exciting team at Imperial College Healthcare Private Care as Band 5 Arabic Advocates.
This is an exciting opportunity for someone who wishes to develop their skills further, and gain invaluable experience whilst working within a large MDT to support the delivery of excellent patient care including for international patients.
The post holder will report to the International Business Development Manager, and will lead on providing Arabic interpreting and advocacy support to patients and their families as well as the Clinical team to work together to deliver patient centred care.
The postholder will work closely with the various embassies and third parties who may sponsor the patient's treatment, coordinating all administrative and financial requirements relating to these patients.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. This is an exciting and varied role that will provide a great learning experience for someone who wishes to further develop their customer service skills in a diverse environment.
The Trust provides various excellent training programmes to support career progression as well as mentorship opportunities from different staff groups to support your learning and development needs
Main duties of the job
The postholder will work closely with the various embassies and third parties who may sponsor the patient's treatment, coordinating all administrative and financial requirements relating to these patients.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience.
Desirable
- Qualification in Public Services Interpreting.
- AMSPAR certificate in Medical Terminology
Experience
Essential
- Significant previous experience as an interpreter within a medical / hospital setting.
- Knowledge of medical terminology (to AMSPAR level or equivalent) and to be able to translate speedily and accurately.
- Experience of working in an environment providing direct customer service.
- General office / administrative experience.
Desirable
- Knowledge of Consent to Treatment, Patient Confidentiality, Data protection and the law
Skills/Knowledge/ Abilities
Essential
- Computer literate and competent in MS Word and Microsoft Outlook
- Working knowledge of PC applications for written translation using universal keyboard.
- The ability to work with a high degree of flexibility, including working hours
- Dealing professionally, promptly, and sensitively with escalated problems, issues, and complaints
- Lead by example
Person Specification
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience.
Desirable
- Qualification in Public Services Interpreting.
- AMSPAR certificate in Medical Terminology
Experience
Essential
- Significant previous experience as an interpreter within a medical / hospital setting.
- Knowledge of medical terminology (to AMSPAR level or equivalent) and to be able to translate speedily and accurately.
- Experience of working in an environment providing direct customer service.
- General office / administrative experience.
Desirable
- Knowledge of Consent to Treatment, Patient Confidentiality, Data protection and the law
Skills/Knowledge/ Abilities
Essential
- Computer literate and competent in MS Word and Microsoft Outlook
- Working knowledge of PC applications for written translation using universal keyboard.
- The ability to work with a high degree of flexibility, including working hours
- Dealing professionally, promptly, and sensitively with escalated problems, issues, and complaints
- Lead by example
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
