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Switchboard Operator

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

An opportunity has arisen to join the Switchboard Team at Imperial College Healthcare NHS Trust which is part of the Patient Service Centre. Ideal candidates should be well-organised and hardworking, with excellent communication and administrative skills.Ideally they should have at least 1 year NHS Call Centre/ Switchboard experience.The Switchboard Service based at Charing Cross Hospital is one of the nerve centres of healthcare provision in West London. It serves Imperial College Healthcare NHS Trust and Chelsea and Westminster NHS Foundation Trust. It handles on average 4000 calls per day and is a busy and exciting environment in this central location.The successful candidate will be able to demonstrate excellent communication, prioritisation and initiative skills, along with attention to detail. The ability to work under pressure is a must.Please note that if sufficient applications are received, this advert will be closed earlier than the stated date.Interested candidates are therefore encouraged to apply as soon as possible.

Main duties of the job

To provide a fast, friendly and efficient operator service to the Trust, its staff, patients and visitors. The post holder will be located at Charing Cross Hospital. The operator team will work under the general direction of the ThamesNet Shift Supervisors and the Senior Supervisor for Switchboard Services.

The operator service deals with approximately 4,000 operator handled calls a day and is responsible for all emergency call outs made throughout the Trust.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1271

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Good educational standard of at least GCSE in English or Maths, or equivalent

Experience

Essential

  • Providing customer service to the general public.
  • 12 months experience in a busy major acute NHS Trust switchboard setting.

Desirable

  • Experience of an NHS Call Centre Setting.

Skills/Knowledge/ Abilities

Essential

  • Working knowledge of Microsoft office, including word, excel and outlook.
  • Ability to work under pressure and multitask.
  • Able to operate Liberty Agent WorkStation and Directory Manager.
Person Specification

Education/ Qualifications

Essential

  • Good educational standard of at least GCSE in English or Maths, or equivalent

Experience

Essential

  • Providing customer service to the general public.
  • 12 months experience in a busy major acute NHS Trust switchboard setting.

Desirable

  • Experience of an NHS Call Centre Setting.

Skills/Knowledge/ Abilities

Essential

  • Working knowledge of Microsoft office, including word, excel and outlook.
  • Ability to work under pressure and multitask.
  • Able to operate Liberty Agent WorkStation and Directory Manager.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Nagib Ali

nagib.ali@nhs.net

02033115181

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-1271

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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