Job summary
We are looking for a motivated and positive individual with excellent communication skills, both written and verbal.As a ward clerk for our Intensive Care Unit you will be the first point of contact for queries and play an essential role in supporting members of the multidisciplinary team.
We are looking for someone who is able to work 11:00 - 19:00 shift, Monday to Thursday and Sunday (Friday and Saturday would be the days off). Please do not apply if you are unable to cover the required times and days.
You will be responsible for providing a warm, dedicated helpful friendly welcome to all relatives and visitors to the department. You will have excellent organisation skills and ideally previous experience in working in a patient facing role, along with the ability to provide a great service in a sensitive environment. People skills are an absolute must, along with taking pride in your reception area.
The role is key in day to day coordination of administrative tasks as part of a 7 day service. The hours for this post is 37.5 hours per week.
This role is based at St Marys' hospital although cross site cover may be required as per the service needs.
We look forward to hearing from you
Main duties of the job
To provide effective and efficient clerical and reception support to a designated ward, ensuring that administration processes meet the needs of all service users
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Desirable
Experience
Essential
- Demonstrable customer service experience
- Previous clerical experience
Desirable
- Previous experience of working in a hospital or NHS setting.
- Experience dealing with people in a healthcare or other stressful environments
Skills/Knowledge/ Abilities
Essential
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Good organisational skills
- Clerical skills
- Strong interpersonal skills
Person Specification
Education/ Qualifications
Essential
- Good educational standard of at least GCSE in English or Maths, or equivalent
Desirable
Experience
Essential
- Demonstrable customer service experience
- Previous clerical experience
Desirable
- Previous experience of working in a hospital or NHS setting.
- Experience dealing with people in a healthcare or other stressful environments
Skills/Knowledge/ Abilities
Essential
- Basic computer literacy
- Good interpersonal skills including professional telephone etiquette
- Good organisational skills
- Clerical skills
- Strong interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
