Service Support Manager

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

The Urology Service at Imperial sees approximately 26,000 outpatients and undertakes approximately 5,000 surgical procedures per year. In addition to general urology surgery, all consultants have subspecialist skills. The Urology Service is currently based at Charing Cross Hospital. The research focus is on diagnostics and treatment for prostate cancer and benign prostate disease. There is a strong focus on surgical innovation, this has led to Imperial holding a national referral practice for Rezum and Focal Therapy for Prostate Cancer.

The post will be focused on the management of Benign Urology pathways including Surgical Andrology, Stones, Male Lower Urinary Tract Symptoms (LUTS) and Functional Urology. ICHT is a regional referral centre for complex Andrology and was recently designated as a European Academy of Andrology training centre. ICHT has a high volume stones unit offering a range of non-invasive and surgical treatments. The service offers an innovative One Stop clinic for Male LUTS to provide a range of diagnostic tests at the time of first appointment. This post holder will manage the administrative function for the Urology Outpatient Department at Charing Cross Hospital (3 North).

The post holder will work as part of a multi-disciplinary team alongside consultants, junior doctors, nurses, pathway co-ordinators and the business manager to ensure that the service delivers safe and effective care to our patients.

Main duties of the job

  • The Service Support Manager is responsible for managing the people, processes and performance of Imperial Urology's inpatient, outpatient and diagnostic services as delegated by the Business Manager. This includes taking overall responsibility for ensuring that an efficient administrative function is maintained at all times. The Service Support Manager will undertake delegated improvements to improve patient experience as well as to meet departmental key performance indicators. The post holder will provide leadership for Urology inpatient and outpatient areas, including ensuring that effective communication is sustained.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Date posted

07 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£42,471 to £50,364 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1267

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Experience of NHS access targets
  • Track record of influencing and engaging staff

Desirable

  • Experience of working within a surgical specialty

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Excellent problem solving skills
  • Understanding of providing excellent customer service
Person Specification

Education / Qualifications

Essential

  • Degree level qualification or equivalent training and/or experience

Experience

Essential

  • Operational experience in a managerial role
  • Experience of NHS access targets
  • Track record of influencing and engaging staff

Desirable

  • Experience of working within a surgical specialty

Skills / Knowledge / Abilities

Essential

  • Ability to prioritise and delegate tasks appropriately
  • Ability to work under pressure and meet tight deadlines
  • Excellent problem solving skills
  • Understanding of providing excellent customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Urology Business Manager

Alison Woni

Alison.woni@nhs.net

07766797076

Date posted

07 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£42,471 to £50,364 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1267

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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