Imperial College Healthcare NHS Trust

Receptionist

Information:

This job is now closed

Job summary

Surgery and Cancer Directorate are seeking a dynamic, proactive and highly motivated individual to join the Outpatient administrative and clerical team. You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of the department.

Our outpatients team provide a wide range of specialist and general services for adults. The majority of our services are based at St Mary's Hospital. We also offer some services at Charing Cross, Hammersmith and Queen Charlotte's & Chelsea hospitals.Duties include but are not limited to answering the telephone, intercom, meeting and greeting staff, patients and visitors, filing, and general clerical duties such as booking of appointments. The post holder is also expected to work in conjunction with medical records guidelines, with the movement of case-notes around the Trust, the provision of, and preparation of and maintenance of patient case-notes and maintaining up to date electronic records.

We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.

Main duties of the job

To provide effective and efficient clerical and reception support to a designated clinic or clinics, ensuring that administration processes meet the needs of all service users.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Details

Date posted

29 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1161

Job locations

St Mary's Hospital

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • Good educational standard of at least GCSE in English or Maths, or equivalent.

Desirable

  • Medical terminology.

Experience

Essential

  • Demonstrable customer service experience.
  • Previous clerical experience.

Desirable

  • Previous experience of working in hospital or NHS setting.
  • Experience with information databases.
  • Experience dealing with people in a healthcare or other stressful environments.

Skills/Knowledge/ Abilities

Essential

  • Basic computer literacy.
  • Ability to prioritise work to meet tight deadlines.
  • Clerical skills.
  • Good organisational skills.

Desirable

  • Microsoft Excel
Person Specification

Education/ Qualifications

Essential

  • Good educational standard of at least GCSE in English or Maths, or equivalent.

Desirable

  • Medical terminology.

Experience

Essential

  • Demonstrable customer service experience.
  • Previous clerical experience.

Desirable

  • Previous experience of working in hospital or NHS setting.
  • Experience with information databases.
  • Experience dealing with people in a healthcare or other stressful environments.

Skills/Knowledge/ Abilities

Essential

  • Basic computer literacy.
  • Ability to prioritise work to meet tight deadlines.
  • Clerical skills.
  • Good organisational skills.

Desirable

  • Microsoft Excel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Manager

Ashwinder Sabharwal

a.sabharwal1@nhs.net

07557896088

Details

Date posted

29 November 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£27,515 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1161

Job locations

St Mary's Hospital

London

W2 1NY


Supporting documents

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