Imperial College Healthcare NHS Trust

Outpatient Failsafe Supervisor

Information:

This job is now closed

Job summary

We currently have a Permanent vacancy for a band 4 supervisor for our ophthalmology failsafe team

You will be responsible for ensuring the provision of an efficient, focused Ophthalmology outpatient service.

Supporting the achievement of the service and to organise and plan the work of failsafe officers that underpin the Ophthalmology pathways.

To deliver an efficient and effective service that supports clinical service delivery, service management, service users and carers.We welcome applications for an enthusiastic and well-motivated individual to join our team in Ophthalmology.

You will also need:

- To be able to work on your own initiative and without direct supervision.

- Ability and resilience to manage a demanding failsafe service

- To have an ability to work effectively and lead a team

- To have prioritising and organisational skills

- Be flexible to the needs of the service

- To be able to recognise and meet deadlines

- Have the ability to learn new skills and processes quickly

- Be able to work with discretion, sensitivity and maintain confidentiality

-The successful post holder will be used to working within a customer service environment be proactive and able to take initiative to solve problems.

- Be flexible and able to work across site at our charing cross clinic location as required.

Main duties of the job

  • To assist the business support Manager in the operational running of the Failsafe service and deputies for the Manager in their absence
  • To supervise and lead the failsafe team, supporting with training and development needs and any HR issues.
  • Ensure all patients requiring referral are referred that day and ensure all referred patients are tracked (as per national guidance and Policy) confirming the referral has been acknowledged and received, first appointment date, attendance and treatment information, and notification of discharge/follow-up provided
  • Produce Reports where needed, and provide regular updates on KI's for the department.
  • Be proactive in the resolution and investigation of feedback and complaints
  • Maintain an overview of entire patient pathway and ensure safe systems. Review and audit these systems and undertake failsafe activities to ensure patients are in correct status
  • Work with the business support manager on improvement projects and any changes required to documented Failsafe Procedures
  • Ensure data quality checks and performance validations are undertaken
  • Regularly review national guidelines and best practice relating to failsafe and take this into account when fulfilling the role

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Details

Date posted

31 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1103

Job locations

Western Eye Hospital

London

NW1 5QH


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • NVQ3 or equivalent experience

Experience

Essential

  • General clerical experience including use of filing systems
  • Evidence of experience in public liaison.
  • Knowledge of appointment systems

Desirable

  • NHS experience.

Skills/Knowledge/ Abilities

Essential

  • Flexible, friendly and courteous
  • Able to deal with difficult situations.
  • Excellent verbal communication skills
  • Able to organise and prioritise work and plan staff rotas

Desirable

  • Service sector work (preferably hospital).
Person Specification

Education/ Qualifications

Essential

  • NVQ3 or equivalent experience

Experience

Essential

  • General clerical experience including use of filing systems
  • Evidence of experience in public liaison.
  • Knowledge of appointment systems

Desirable

  • NHS experience.

Skills/Knowledge/ Abilities

Essential

  • Flexible, friendly and courteous
  • Able to deal with difficult situations.
  • Excellent verbal communication skills
  • Able to organise and prioritise work and plan staff rotas

Desirable

  • Service sector work (preferably hospital).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Western Eye Hospital

London

NW1 5QH


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Manager

Beata Pindela

beata.pindela@nhs.net

Details

Date posted

31 October 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-SCCS-1103

Job locations

Western Eye Hospital

London

NW1 5QH


Supporting documents

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