Job summary
Managerially accountable to the Commercial Director, the Director of Services and Patient Engagement is responsible for the day to day operational running of the Private Care division at Imperial NHS Foundation Trust and the delivery of the annual operating/financial plan. The role along with the Director of Business Development, the Director of Nursing and Midwifery, Clinical Director and Finance Business Partner forms the senior leadership team (SLT) of Private Care. Working with both the Private Care senior team as well as Divisional and Corporate colleague's this role will help deliver operational, commercial, strategic and quality targets, as well as ensuring we deliver outstanding patient, consultant and staff satisfaction in everything we do. Private Care and the Trust have a very stretching ambition for the continuing growth of our private healthcare business.
Main duties of the job
- Be accountable for the operational performance of the division on a daily basis. This will include accountability for the delivery of high quality patient care, excellent standards of customer service, convenient access to services and delivery of financial targets, and working with the Divisional Director of Nursing and Midwifery to ensure that robust clinical governance, patient safety and clinical quality objectives are met.
- Manage the Private Care site leadership teams, administration and billing teams as well as the Hospitality services whether in-house or provided by a third party organisation.
- Responsible for Consultant engagement and development to ensure we are an attractive proposition for Consultants to want to do their private care with us.
- Lead on implementing Private Care service developments, including major capital projects, working closely with the Head of Programmes and senior colleagues to deliver developments and new services on time, on budget and to the level of service quality expected by private patients.
- Work closely with the Senior Leadership Team to shape and implement the future strategic business objectives of Private Care.
- Support the Senior Leadership Team to align Private Care more closely with all divisions through the development of appropriate links with the senior divisional clinical and managerial staff.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.
Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- First degree or equivalent
- Evidence of other specialist knowledge at higher degree or masters level
- Good knowledge of healthcare services in the private and/or NHS sector, across a broad range of specialties
- Evidence of CPD
Desirable
- Extensive knowledge of the private healthcare market, including service expectations and the commercial framework within which it operates
- Masters of Business Administration
Experience
Essential
- Minimum of 5 years' experience working in a senior operational role within the private independent sector hospital, or NHS Private Patient unit.
- Significant experience in clinical service management at a senior level in an acute hospital environment, including track record of staff management, financial management, performance management and change management
- Track record of financial delivery and growth/over performance
- An excellent understanding of the private healthcare market, including service standards and different expectations from NHS services.
Desirable
- Expert user of Compucare and Cerner software systems.
- NHS operational experience
- Peer reviews and quality assurance
Skills/Knowledge/ Abilities
Essential
- Private healthcare
- People management
- Customer service and experience
- Consultant (Dr) engagement
- Excellent IT and financial skills including the ability to create and handle large documents using word processing skills, producing spread sheets and analysis for presentation at meetings, presentations and Board level events
Desirable
- NHS PPU experience
- International partnerships
Person Specification
Education/ Qualifications
Essential
- First degree or equivalent
- Evidence of other specialist knowledge at higher degree or masters level
- Good knowledge of healthcare services in the private and/or NHS sector, across a broad range of specialties
- Evidence of CPD
Desirable
- Extensive knowledge of the private healthcare market, including service expectations and the commercial framework within which it operates
- Masters of Business Administration
Experience
Essential
- Minimum of 5 years' experience working in a senior operational role within the private independent sector hospital, or NHS Private Patient unit.
- Significant experience in clinical service management at a senior level in an acute hospital environment, including track record of staff management, financial management, performance management and change management
- Track record of financial delivery and growth/over performance
- An excellent understanding of the private healthcare market, including service standards and different expectations from NHS services.
Desirable
- Expert user of Compucare and Cerner software systems.
- NHS operational experience
- Peer reviews and quality assurance
Skills/Knowledge/ Abilities
Essential
- Private healthcare
- People management
- Customer service and experience
- Consultant (Dr) engagement
- Excellent IT and financial skills including the ability to create and handle large documents using word processing skills, producing spread sheets and analysis for presentation at meetings, presentations and Board level events
Desirable
- NHS PPU experience
- International partnerships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
