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Imperial College Healthcare NHS Trust

IVF Clinic Administrator

Information:

This job is now closed

Job summary

Are you great with people, very organised, and passionate about patient care with an interest in Fertility? Our Fertility IVF service is seeking a dynamic, proactive and highly motivated individual to join the administrative team as an IVF Clinic Administrator. You will be an integral member of the team providing effective day-to-day clerical support to facilitate the smooth running of our service, with scope to develop your career.

Gynaecology provides a wider range of general and specialist care; Fertility is one of them and based at Hammersmith Hospital

Duties include but are not limited to admitting patients, meeting and greeting patients and visitors, filing, arranging interpreters and patient transport, and general clerical duties such as booking of appointments and answering telephone calls. The post holder is also expected to work in conjunction with medical records guidelines, Trust policies and HFEA regulatory; with the movement of case-notes around the Trust, the provision of, preparation maintaining up to date electronic records.

We are looking for candidates dedicated to delivering excellent patient experience, who are comfortable working in a dynamic and fast-paced environment.

This post is a full time basis of 37.5 hours per week and on-site.

Main duties of the job

  • To provide a warm welcome to patients and visitors to the department work beside a busy MDT team, ensuring that administration processes meet the needs of all service users, prioritised their workload.
  • To assist in providing medical staff with an excellent outpatient service in order to maintain and increase existing business and encourage new business within the NHS and Private sector

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Details

Date posted

20 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa Inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-929

Job locations

Hammersmith Hospital

London

W12 0HS


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

  • Educated to GCSE level or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy.

Desirable

  • Medical terminology
  • Science qualification of GCSE C/4 above
  • NVQW level 3 in Customer Service

SKILLS/ ABILITIES

Essential

  • Organisational skills/ability to learn
  • Competent use of IT systems
  • Excellent customer care skills to suit working in a private sector.
  • Ability to prioritise work on a daily basis, dealing with conflicting demands

Desirable

  • Ability and flexibility to work with staff in a team situation and on own initiative.
  • Service sector work (preferably hospital).
  • Knowledge of Cerner or IDEAS

EXPERIENCE

Essential

  • Invoicing production experience
  • Customer care including telephone etiquette

Desirable

  • HFEA
Person Specification

EDUCATION

Essential

  • Educated to GCSE level or equivalent passes at Grade C or above, including English Language and Maths with evidence of numeracy and literacy.

Desirable

  • Medical terminology
  • Science qualification of GCSE C/4 above
  • NVQW level 3 in Customer Service

SKILLS/ ABILITIES

Essential

  • Organisational skills/ability to learn
  • Competent use of IT systems
  • Excellent customer care skills to suit working in a private sector.
  • Ability to prioritise work on a daily basis, dealing with conflicting demands

Desirable

  • Ability and flexibility to work with staff in a team situation and on own initiative.
  • Service sector work (preferably hospital).
  • Knowledge of Cerner or IDEAS

EXPERIENCE

Essential

  • Invoicing production experience
  • Customer care including telephone etiquette

Desirable

  • HFEA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Hammersmith Hospital

London

W12 0HS


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Fertility Operational Manager

Cara Husain

carahusain@nhs.net

07384876543

Details

Date posted

20 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa Inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-929

Job locations

Hammersmith Hospital

London

W12 0HS


Supporting documents

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