ENT Pathway Co-ordinator

Job summary

Imperial College Healthcare NHS Trust welcomes applicants to apply for the role of Pathway Coordinator within the ENT Department.

This role will be focused on providing secretarial administration for a set group of consultants with the department, assisting in the coordination of the ENT clinics and management of patient's pathways within the service. The post holder will be required to communicate with patients on a daily basis, and assist in responding to queries and managing appointments. The post holder will play an important role in helping the department to meet national targets and in assisting both the clinical and wider administrative team.

We are looking for a highly motivated individual with excellent communication skills who and has the ability to work well as part of a large multidisciplinary team. The ideal candidate would have experience working with members of the public as part of a large organization. They will need to have excellent people skills and be able to work flexibly in a busy, fast-paced environment. The post will be of interest to those who enjoy working with the public and wish to pursue a career in hospital administration.

The ENT department is the regional head and neck cancer centre, the regional thyroid cancer centre, the supra-regional skull base surgery centre and the national centre for adult airway reconstruction and is the largest in Europe. As a result, patients are referred from all over the UK and other countries worldwide.

Main duties of the job

The Pathway Co-ordinator will be primarily responsible for providing secretarial assistance to the department, helping to co-ordinate the ENT clinics to ensure patients are seen in line with clinical urgency and national access targets, and to communicate effectively with patients regarding appointments and treatment-related matters. The post holder will be expected to provide a high standard of administrative support by working closely with a wide range of clinical and managerial staff. Moreover, they will be expected to organise and prioritise their own workload and to assist colleagues ensuring continuity of service at all times.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

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