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Imperial College Healthcare NHS Trust

Emergency Department Receptionist

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join our team of administrators in the St Marys' Hospital Emergency Department, providing support to patients, clinicians, nurses, and managers.

As an A&E administrator you will be the first point of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will need to be diligent as you will be responsible for registering all patients correctly. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.

The post also involves creating close working relationships with services outside of the Emergency Department, such as with the London Ambulance Service paramedics, the ICT department, and staff from the Urgent Treatment Centre

Main duties of the job

The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include, accurately registering and updating details onto the hospital databases and assisting in any enquiries from internal or external agencies.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

Details

Date posted

03 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-MIC-713

Job locations

St Mary's Hospital

London

W2 1NY


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

  • Good general education

Desirable

  • GCSE English Language or equivalent

SKILLS/ABILITIES

Essential

  • Good communication skills
  • Methodical and accurate manner
  • Keyboard Skills
  • Ability to work in shift patterns including night shifts
  • Exceptional time management

Desirable

  • Knowledge of Cerner System
  • Organisational skills
  • Microsoft windows skills

EXPERIENCE

Essential

  • 1 year experience working in an office environment
  • Experience of working in a customer focus environment

Desirable

  • Reception experience
  • Ability to prioritise workload
Person Specification

EDUCATION

Essential

  • Good general education

Desirable

  • GCSE English Language or equivalent

SKILLS/ABILITIES

Essential

  • Good communication skills
  • Methodical and accurate manner
  • Keyboard Skills
  • Ability to work in shift patterns including night shifts
  • Exceptional time management

Desirable

  • Knowledge of Cerner System
  • Organisational skills
  • Microsoft windows skills

EXPERIENCE

Essential

  • 1 year experience working in an office environment
  • Experience of working in a customer focus environment

Desirable

  • Reception experience
  • Ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St Mary's Hospital

London

W2 1NY


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Hafza Abdirahman

hafza.abdirahman@nhs.net

Details

Date posted

03 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-MIC-713

Job locations

St Mary's Hospital

London

W2 1NY


Supporting documents

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