Job summary
Join Imperial CollegeHealthcare and
become part of a community of 12,000 staff working with a wide range of
partners to offer better heath, for life.
A successful candidate in this role will be responsible for ensuring thatall outstanding debts
are pursued and collected in accordance with procedures and in line with
Department of Health and Trust timescales.
You will be responsible for an assigned debtors ledger as part of the credit control team.
You will ensure regular customer contact by phone and email. And you will maintain and accurate and up to date record of all non-paymnets and actions taken to pursue outstanding debts.
Main duties of the job
To ensure that all
outstanding debts are pursued and collected in accordance with procedures and
in line with Department of Health and Trust timescales Text
Responsible for an assigned debtors
ledger as part of the credit control team
Ensure regular customer contact by
phone and email. Responsible for sending system generated reminder
letters/statements to all debtors on a monthly basis
To maintain an accurate and up to
date record of reasons for non-payment of debts and actions taken to pursue the
outstanding debt on a daily basis
To investigate queries from debtors
and/or staff providing assistance when required
Participate
in the NHS Agreement of Balances exercise
To
be responsible for planning and organising own workload on a daily, weekly and
monthly basis.
To
escalate problematic debts to the Line Manager to avoid financial loss
To work with a minimum of supervision on
collection of overdue accounts
To play an active role in the
Agreement of Balances exercises as per Department of Health and Trust timetable
To provide cross-cover for colleagues
Carry
out any other reasonable duties required
Provide
support and cover as required to the Accounts Receivable team
Ensure
the departmental procedures and the Trusts Standing Financial Instructions are
strictly adhered to
About us
Formed in 2007,we are one of
the largest NHS trusts in the country providingacute and specialist
care to over a million patients each year in central and north London and
beyond.
With aglobal reputation for
ground-breaking research and innovation as well as excellence in
education,weoffer huge expertiseacrossa wide range of
clinical specialities.
Alongside our five hospitals Charing
Cross, Hammersmith, Queen Charlottes & Chelsea, St Marys and the Western
Eye we have a growing number of community and digital services, reflecting
our commitment to developing more integrated care with our partners.We
also provide private healthcare at all of our hospitals (in dedicated
facilities).
Together with Imperial College London
andtwo otherNHS trusts, we form one of six academic health science
centres in the UK focussed on translating research into better patient care.
We also host one of 20 National Institute for Health Research biomedical
research centresin partnership with Imperial College London.
Our mission is to be a key partner in our
local health system and to drive health and healthcare innovation, delivering
outstanding care, education and research with local, national and worldwide
impact.
Job description
Job responsibilities
To ensure that outstanding debts
are pursued and collected on a timely and regular basis and to produce and
dispatch system generated reminder letters/statements to all debtors on a
monthly basis.
To respond to queries arising from the issue of
outstanding invoices, handle queries and resolve problems within
department guidelines and procedures.
To maintain an accurate and up to
date record of reasons for non-payment of debts and actions taken to pursue the
outstanding debt on a daily basis
To work with a minimum of supervision on
collection of overdue accounts
To respond to queries arising from the issue of
invoices and to ensure regular customer contact by
phone, fax and email on a daily basis
To play an active role in the
Agreement of Balances exercises as per Department of Health and Trust timetable
To ensure that all documents and sundry
paperwork are provided and promptly and accurately filed.
To provide cross-cover for colleagues
Carry
out any other reasonable duties required
Provide
support and cover as required to the Accounts Receivable team
Ensure
the departmental procedures and the Trusts Standing Financial Instructions are
strictly adhered to
Job description
Job responsibilities
To ensure that outstanding debts
are pursued and collected on a timely and regular basis and to produce and
dispatch system generated reminder letters/statements to all debtors on a
monthly basis.
To respond to queries arising from the issue of
outstanding invoices, handle queries and resolve problems within
department guidelines and procedures.
To maintain an accurate and up to
date record of reasons for non-payment of debts and actions taken to pursue the
outstanding debt on a daily basis
To work with a minimum of supervision on
collection of overdue accounts
To respond to queries arising from the issue of
invoices and to ensure regular customer contact by
phone, fax and email on a daily basis
To play an active role in the
Agreement of Balances exercises as per Department of Health and Trust timetable
To ensure that all documents and sundry
paperwork are provided and promptly and accurately filed.
To provide cross-cover for colleagues
Carry
out any other reasonable duties required
Provide
support and cover as required to the Accounts Receivable team
Ensure
the departmental procedures and the Trusts Standing Financial Instructions are
strictly adhered to
Person Specification
Experience
Essential
- Recent experience working in Credit Control in a large organisation
- Experience in dealing with difficult customers
- Good standard of IT skills
- Intermediate use of Microsoft excel/spread sheets
Desirable
- Working within an NHS Organisation
Values and Behaviours
Essential
- Demonstrate ability to meet Trust values
- Adhere to equal opportunities
- Professional, proactive attitude
Qualifications
Essential
- GCSE English and Maths or equivalent qualifications
- NVQ Level 4 or equivalent experience
Skills/Knowledge/Abilities
Essential
- Good analytical skills
- Excellent problem solving skills and ability to multi task
- Ability to meet deadlines
- A good organiser with realistic time management skills and able to work under pressure
- Prioritise own workload and ability to work on own initiative as well as part of a team with minimum supervision
- Work methodically and accurately
- Good oral and written communication skills
- Excellent telephone manner
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Person Specification
Experience
Essential
- Recent experience working in Credit Control in a large organisation
- Experience in dealing with difficult customers
- Good standard of IT skills
- Intermediate use of Microsoft excel/spread sheets
Desirable
- Working within an NHS Organisation
Values and Behaviours
Essential
- Demonstrate ability to meet Trust values
- Adhere to equal opportunities
- Professional, proactive attitude
Qualifications
Essential
- GCSE English and Maths or equivalent qualifications
- NVQ Level 4 or equivalent experience
Skills/Knowledge/Abilities
Essential
- Good analytical skills
- Excellent problem solving skills and ability to multi task
- Ability to meet deadlines
- A good organiser with realistic time management skills and able to work under pressure
- Prioritise own workload and ability to work on own initiative as well as part of a team with minimum supervision
- Work methodically and accurately
- Good oral and written communication skills
- Excellent telephone manner
- Ability to communicate with all levels of staff and the public
- Ability to deal with customer issues/disputes in a polite and professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
