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Inpatient Access Coordinator

Imperial College Healthcare NHS Trust

Information:

This job is now closed

Job summary

We are looking for proactive and enthusiastic individuals to join our Patient Service Centre, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients awaiting surgery, and will ensure they deliver excellent customer service and patient care at all times. You will be responsible for taking a large volume of calls from our service users, so an excellent telephone manner is imperative.

Main duties of the job

  • To provide a comprehensive and efficient Trust-wide booking service for all patients awaiting elective treatment on the Inpatient, Day-case, and Planned Waiting Lists.
  • To work with stakeholder services in order to help manage their waiting lists to ensure it is clean and without historic information
  • To ensure that admission requests are processed and booked in line with the Trust Access Policy. This requires both timely and accurate input of data onto the Patient Administration System (PAS) and other electronic and paper systems as required.
  • To work with stakeholder services to ensure patients are treated within target treatment dates
  • To recognise and correct errors in pathways on the Trust's PAS system
  • To work as part of the Inpatient Access team to provide the best possible customer service for patients and colleagues
  • To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person, ensuring that patients are booked according to clinical priority and the Trust Access Policy taking into account both patients' choice and the need to ensure that slots are not wasted.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-830

Job locations

Charing Cross Hospital

London

W6 8RF


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

  • An understanding of admissions and waiting list procedures equivalent to NVQ Level 4 which may have been gained through formal study or previous work experience

Experience

Essential

  • Evidence of competence in literacy and numeracy
  • Knowledge of hospital Patient Administration System (PAS)
  • Experience of dealing with patient appointment and booking system

Desirable

  • Knowledge of the patient pathway
  • Formal customer care training or equivalent experience
Person Specification

Education/ Qualifications

Essential

  • An understanding of admissions and waiting list procedures equivalent to NVQ Level 4 which may have been gained through formal study or previous work experience

Experience

Essential

  • Evidence of competence in literacy and numeracy
  • Knowledge of hospital Patient Administration System (PAS)
  • Experience of dealing with patient appointment and booking system

Desirable

  • Knowledge of the patient pathway
  • Formal customer care training or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF


Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Manager

Shagufta Khawaja

Shagufta.Khawaja@nhs.net

Date posted

11 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£30,279 to £33,116 a year pa inclusive

Contract

Permanent

Working pattern

Full-time

Reference number

290-WCCS-830

Job locations

Charing Cross Hospital

London

W6 8RF


Supporting documents

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