Job summary
An exciting development opportunity has arisen for an enthusiastic and experienced senior medical secretary to lead a team of medical secretaries whilst working within our Paediatric Service at Imperial College Healthcare NHS Trust.
The Paediatric Service is a dynamic and rapidly growing service which requires an individual who can demonstrate strong leadership, administrative and secretarial skills.
The post is responsible for the effective smooth running of the paediatric service, supervising two/three medical secretaries who work within paediatric service based at St Mary's Hospital.
The candidate will be expected to have strong leadership skills, previous medical secretarial experience, including proficient typing skills, good communication skills, minute taking and the ability to organise and prioritise their own workload. Successful candidates will be expected to demonstrate a commitment to learning and progression within Children's Services.
Main duties of the job
To act as first point of contact for patients and members of the general public seeking information and support from the hospital.
The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion. Assessing priorities and initiating action as required.
To provide patients with appropriate information relating to their hospital appointment / procedure.
To provide an agreed level of general and clinical information relating to tests and investigations. Analysing problems and finding solutions as well as using judgment to know when to pass the caller on to a member of the clinical team.
To be able to arrange outpatient and inpatient appointments and investigations for patients where appropriate (this may involve booking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly.
Work closely with the wider department/services to ensure a smooth and timely transfer of patient notes/records, scans between trusts and from GPs through the patient pathway.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education
Essential
- NVQ Level 4 or equivalent qualification or experience
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Previous experience of being a PA or medical secretary
- Previous experience of dealing with patients appointment and booking system
- Ability to prioritise work to meet tight deadlines
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Previous experience of working in a hospital or NHS setting
- Knowledge of hospital Patient Administration System (CERNER
Skills
Essential
- Excellent oral and written communication skills.
- Good interpersonal skills including professional telephone etiquette
- Good keyboard and IT skills - proficient use of Microsoft Office (Word and Outlook
- Ability to work unsupervised and use own initiative
Person Specification
Education
Essential
- NVQ Level 4 or equivalent qualification or experience
- Formal Customer Care Training or willingness to undertake AMSPAR or equivalent experience
Experience
Essential
- Previous experience of being a PA or medical secretary
- Previous experience of dealing with patients appointment and booking system
- Ability to prioritise work to meet tight deadlines
- Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff.
Desirable
- Previous experience of working in a hospital or NHS setting
- Knowledge of hospital Patient Administration System (CERNER
Skills
Essential
- Excellent oral and written communication skills.
- Good interpersonal skills including professional telephone etiquette
- Good keyboard and IT skills - proficient use of Microsoft Office (Word and Outlook
- Ability to work unsupervised and use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
