Job summary
The postholder will be an expert in the Department of Health and Social Care (DHSC) guidance for the management of Overseas Visitors and apply Trust policy for the identification and treatment of Overseas Visitors in line with these regulations, with the aim of maximising income.
The post holder will be responsible for conducting the Stage one and Stage two interviews in accordance with the DHSC's guidelines, in order to establish whether a patient is entitled to free NHS treatment or is required to pay for care received.
Main duties of the job
- To act as a point of contact for Trust staff members and advise them on the application of the DHSC guidelines regarding Overseas Visitors.
- To act with a considerable degree of autonomy in applying the DHSC guidelines and Trust Policy and applying them accurately to Trust Overseas Visitors.
- To ensure that the Overseas Visitors Office has a high profile throughout the Trust, to support accurate patient identification and billing.
- To assist with the development and updating of procedures, documents and hand-outs for staff to follow in the identification of Overseas Visitors
- To run checks daily on hospital computer systems and hospital departments to identify potential overseas visitors, including monitoring outpatient referral letters for potential overseas visitors.
- To review GP referral letters for outpatient appointments, sending patient letters to check on their status and checking referrals to A&E from any outpatient clinic.
- To ensure that patients who are not "ordinarily resident" in the UK are identified in accordance with the DHSC Overseas Visitors Regulations.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Educated to degree level or similar qualification or experience
Experience
Essential
- Conversant with all aspects of DHSC guidelines on overseas visitors
- Experience of dealing with a variety of people at difference levels in a customer focused environment
- Working in an administrative environment using computerised systems
Desirable
- NHS Experience including experience of hospital / patient processes
- Experience in an Overseas Visitors or Private Patient team
- Use of hospital administration systems
Skills/Knowledge/ Abilities
Essential
- Computer literacy
- Working knowledge of Microsoft Office including Word and Excel
- Ability to deal with patients showing empathy and compassion
- Excellent interpersonal skills
- Good communication skills
Person Specification
Education/ Qualifications
Essential
- Educated to degree level or similar qualification or experience
Experience
Essential
- Conversant with all aspects of DHSC guidelines on overseas visitors
- Experience of dealing with a variety of people at difference levels in a customer focused environment
- Working in an administrative environment using computerised systems
Desirable
- NHS Experience including experience of hospital / patient processes
- Experience in an Overseas Visitors or Private Patient team
- Use of hospital administration systems
Skills/Knowledge/ Abilities
Essential
- Computer literacy
- Working knowledge of Microsoft Office including Word and Excel
- Ability to deal with patients showing empathy and compassion
- Excellent interpersonal skills
- Good communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
