Band 7 Resolution Specialist

Job summary

Due to yet another promotion in our Employee Relations team, an exciting opportunity has arisen to take a leading role in resolving issues around conflict and behaviour across our five leading London hospitals.

At any point in our careers, any of us can find ourselves in conflict with our managers or colleagues. Conflict doesn't have to be bad - healthy, respectful debate and diversity of thought and opinion helps us to innovate, and to be expert and aspirational. Sometimes, though, we may need more help to resolve conflict, such as if you have serious concerns about the way you are being treated, or the conflict isn't going away and is starting to affect your working relationships and/ or wellbeing.

The resolution specialist is there to provide conflict coaching, to signpost the various informal and formal resolution routes available and to manage the traffic of complex and serious investigations casework in the central investigations team. The resolution specialist is a subject matter expert, providing peer support and advice to other HR colleagues in dealing with issues around culture, working relationships and behaviour.

Main duties of the job

o Coach, influence and persuade individuals who contact the Resolution Unit to resolve issues informally, wherever possible.o Provide first-line conflict coaching to individuals, helping to build confidence in initiating and having the early resolution conversation, signposting other interventions where appropriate.o Provide conflict coaching to managers to support them in intervening where team members are in conflict, signposting other interventions where appropriateo Peer support and advice to divisional HR colleagues in dealing with conflict-related issues.o Devise and maintain (with admin support) systems to log resolution referrals and the outcomes of these, reporting these as requested.o Liaise with managers and divisional HR colleagues to appropriately triage allegations of misconduct.o Allocate investigations casework to the team of investigators, taking into account workloads and priorities.o Monitor that accurate, up-to-date central records are kept of investigation caseloads, and that investigators update these as cases progress.o Maintain the list of trained resolution facilitators and sourcing these where a facilitated conversation is requested or mandated.o Act as the liaison point with CONTACT's mediation service, ensuring - with admin support - that mediation referrals are accurately logged, progress of mediation casework is monitored and evaluation is carried out post-mediation.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W2 1NY

Employer's website

https://www.imperial.nhs.uk/ (Opens in a new tab)

---