Job summary
This is an exciting opportunity to join the West London Children's Healthcare team in transforming care for children across North West London.
The post-holder will work in partnership with Consultant, nursing, and other clinical, operational and administrative colleagues to deliver high quality care for children at the Chelsea and Westminster site.
The post-holder will provide operational leadership and service delivery to paediatric specialties at Chelsea and Westminster, including general and acute paediatrics, paediatric surgery and surgical sub-specialties, paediatric A&E and paediatric community child development services.
Our services have developed significantly since the creation of WLCH in 2022, and we are looking for a driven, dynamic and ambitious candidate who can add to our high-performing team.
Main duties of the job
West London Children's Healthcare has three Clinical Directorates: General and Acute Medicine and Surgery; Critical Care and Medical Specialties and Child Development Services and Neurology. This Service Manager post is responsible for supporting these directorates at our Chelsea and Westminster hospital campus.
A comprehensive list of duties can be found within the job description.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
The Service Manager will work closely and in partnership with other members of the Directorates management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Service Manager will assist the Deputy General Manager, General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
The Service Manager will work closely and in partnership with other members of the Directorates management team, in particular Service Directors and Matrons, to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Service Manager will assist the Deputy General Manager, General Manager and the Service Directors in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
Please see attached job description and person specification to this advert for further details.
Person Specification
Education / Qualification
Essential
- Educated to Degree Level or equivalent experience
- Track record of continuous professional and management development
Desirable
- Knowledge of computer systems and information networks
- Post-graduate management qualification
Experience
Essential
- Significant service or general management experience in the NHS
- Proven experience of change management
- Experience of leading projects and service development
- Experience of cancer waiting times/ NHS national access targets
- Experience of managing medical staff and medical issues
Desirable
- Significant operational management experience in a dynamic customer focused environment
- Project management experience
- Experience of managing elective admissions and waiting list management
Skills and Knowledge
Essential
- Problem solving: having the capacity to analyse problems in a logical and structured way using qualitative and quantitative information, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
- Demonstrate an understanding of quality assurance activity
- Financial Management skills: including budget management, profitability analysis and forecasting
- People Management skills: including staff management, staff development and teambuilding.
Desirable
- Experience of business planning
- Knowledge of clinical governance
- Excellent computer skills including word, excel, PowerPoint with the ability to produce reports
Personal qualities
Essential
- Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
- Commitment to develop a culture that promotes equality and diversity
Person Specification
Education / Qualification
Essential
- Educated to Degree Level or equivalent experience
- Track record of continuous professional and management development
Desirable
- Knowledge of computer systems and information networks
- Post-graduate management qualification
Experience
Essential
- Significant service or general management experience in the NHS
- Proven experience of change management
- Experience of leading projects and service development
- Experience of cancer waiting times/ NHS national access targets
- Experience of managing medical staff and medical issues
Desirable
- Significant operational management experience in a dynamic customer focused environment
- Project management experience
- Experience of managing elective admissions and waiting list management
Skills and Knowledge
Essential
- Problem solving: having the capacity to analyse problems in a logical and structured way using qualitative and quantitative information, generating optional and innovative solutions and adapting approaches to problem-solving to achieve sustainable outcomes
- Demonstrate an understanding of quality assurance activity
- Financial Management skills: including budget management, profitability analysis and forecasting
- People Management skills: including staff management, staff development and teambuilding.
Desirable
- Experience of business planning
- Knowledge of clinical governance
- Excellent computer skills including word, excel, PowerPoint with the ability to produce reports
Personal qualities
Essential
- Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements.
- Commitment to develop a culture that promotes equality and diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.