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Chelsea and Westminster Hospital NHS Foundation Trust

Receptionist

The closing date is 30 September 2025

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Job summary

We are searching for a high performing, enthusiastic and empathetic individual to work in the Cheyne child development service. The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients. You will be expected to provide administrative support to a diverse team including clinical staff the successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The receptionist will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

About us

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an 'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£30,074 a year Per annum incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

289-WLCH-29

Job locations

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH


Job description

Job responsibilities

Key responsibilities include

  • General reception duties and ensuring patients are greeted upon entry to the department.
  • Maintain oversight of clinic rooms, check conditions and report any concerns
  • Replenish leaflets/forms in all clinic rooms.
  • Monitor stock levels and inform manager when running low.
  • Maintain and monitor the room booking system to ensure efficient use of clinic space
  • Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

For a detailed description of all responsibilities please refer to the job description attached.

Job description

Job responsibilities

Key responsibilities include

  • General reception duties and ensuring patients are greeted upon entry to the department.
  • Maintain oversight of clinic rooms, check conditions and report any concerns
  • Replenish leaflets/forms in all clinic rooms.
  • Monitor stock levels and inform manager when running low.
  • Maintain and monitor the room booking system to ensure efficient use of clinic space
  • Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.

For a detailed description of all responsibilities please refer to the job description attached.

Person Specification

Education and Qualifications

Essential

  • Educated to GCSE level or equivalent experience

Experience

Essential

  • Previous clerical experience including computer use
  • Experience of working within customer-driven service.
  • Experience of Patient Administration System

Skills and knowledge

Essential

  • PC skills
  • Ability to work under supervision as part of a team
  • Good organisational skills in order to plan and prioritise workload
  • Willing to learn new systems
  • Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels
  • Knowledge of filing systems.
  • Able to file accurately and pay attention to detail

Reception Experience

Essential

  • Experience, PAS related knowledge Customer Service

Desirable

  • Customer Service Skills
Person Specification

Education and Qualifications

Essential

  • Educated to GCSE level or equivalent experience

Experience

Essential

  • Previous clerical experience including computer use
  • Experience of working within customer-driven service.
  • Experience of Patient Administration System

Skills and knowledge

Essential

  • PC skills
  • Ability to work under supervision as part of a team
  • Good organisational skills in order to plan and prioritise workload
  • Willing to learn new systems
  • Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels
  • Knowledge of filing systems.
  • Able to file accurately and pay attention to detail

Reception Experience

Essential

  • Experience, PAS related knowledge Customer Service

Desirable

  • Customer Service Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH


Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH


Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Community Paediatrics co ordinator

Hamid Shaikh

muhammed.shaikh2@nhs.net

02033153153

Details

Date posted

19 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£30,074 a year Per annum incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

289-WLCH-29

Job locations

Chelsea & Westminster Hospital

369 Fulham Road

London

SW10 9NH


Supporting documents

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