Job summary
The SHL team are looking to recruit an experienced, motivated and enthusiastic individual to join us as a full time Band 6 Health Adviser, working full time 37.5 hours, Monday to Friday. We are a modern, innovative and expanding online sexual health service and work with services users across London.
You will need to have excellent time management skills to manage a range of worklists during your working days.The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails. They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
We work remotely and in the office at the Chelsea and Westminster site. The post holder will need to ensure that they provide a patient-focused service at all times. The post is mainly online working and non-patient facing.
Main duties of the job
The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
To confidently and appropriately manage service users (SU's} who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results. In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
- Facilitate the recall of clients with untreated infections or those in need of follow-up and/or test of cure by letter, telephone or visit.
- To exchange relevant information about clients and contacts with other Sexual Health clinics as necessary.
- Provide initial crisis intervention, assessment and appropriate referral for those clients contacting the service with associated problems, e.g. Sexual identity, sexual assault, substance misuse etc.
- Offer information and support, to deal with enquiries from both the general public and health professionals about Sexually Transmitted Infections, including HIV and managing clients who present
- with health anxiety; assessing and referring as appropriate. The role does also incorporate some occasional customer service duties such as re-setting passwords or answering Fresh desk ticketingqueries.
- To be competent in the management of safeguarding issues surrounding under 16 year olds (including Fraser guidelines), young people, and vulnerable adults and liaise with the multi-disciplinaryteam & Child Protection Services as appropriate, including referrals to social services when appropriate.
- To take sexual histories from clients as appropriate and refer on to relevant individuals in the multi professional team as part of the care pathway. This may also require you to order the occasionalasymptomatic tests on behalf of ASU.
- Provide HIV post-test discussion/support for those clients who have a reactive HIV test result, ensuring they are linked into HIV outpatient services and facilitating onward referral where necessaryto other appropriate services.
- Where appropriate, supporting partners, significant others, and immediate family of those newly diagnosed with HIV, including facilitating partner notification, testing and disclosure.
- Maintain accurate client records, ensuring all entries are dated, signed and designation recorded as in accordance with the Trusts policies and procedures.
- Attend multi-professional team meetings as necessary.
Job description
Job responsibilities
- Facilitate the recall of clients with untreated infections or those in need of follow-up and/or test of cure by letter, telephone or visit.
- To exchange relevant information about clients and contacts with other Sexual Health clinics as necessary.
- Provide initial crisis intervention, assessment and appropriate referral for those clients contacting the service with associated problems, e.g. Sexual identity, sexual assault, substance misuse etc.
- Offer information and support, to deal with enquiries from both the general public and health professionals about Sexually Transmitted Infections, including HIV and managing clients who present
- with health anxiety; assessing and referring as appropriate. The role does also incorporate some occasional customer service duties such as re-setting passwords or answering Fresh desk ticketingqueries.
- To be competent in the management of safeguarding issues surrounding under 16 year olds (including Fraser guidelines), young people, and vulnerable adults and liaise with the multi-disciplinaryteam & Child Protection Services as appropriate, including referrals to social services when appropriate.
- To take sexual histories from clients as appropriate and refer on to relevant individuals in the multi professional team as part of the care pathway. This may also require you to order the occasionalasymptomatic tests on behalf of ASU.
- Provide HIV post-test discussion/support for those clients who have a reactive HIV test result, ensuring they are linked into HIV outpatient services and facilitating onward referral where necessaryto other appropriate services.
- Where appropriate, supporting partners, significant others, and immediate family of those newly diagnosed with HIV, including facilitating partner notification, testing and disclosure.
- Maintain accurate client records, ensuring all entries are dated, signed and designation recorded as in accordance with the Trusts policies and procedures.
- Attend multi-professional team meetings as necessary.
Person Specification
Education and Qualification
Essential
- RGN (1st or level) or relevant related degree or RMN or have a CQSW qualification (2)
Desirable
- Accredited counselling qualification (1) STIF Course (1) Evidence of further education in the field of risk reduction or behaviour change in public health (1)
Skills and Knowledge
Essential
- Must have the ability to communicate with people on sensitive subjects in a non-judgemental way (2) To have a good knowledge of STI's and HIV (2) Good knowledge of the principles and practice around partner notification (2)
Desirable
- Promotion of risk reduction methods (1)
Personal Qualities
Essential
- Ability to recognise individual rights for each patient in relation to their values, attitudes and beliefs and working with the patient accordingly (2)
Person Specification
Education and Qualification
Essential
- RGN (1st or level) or relevant related degree or RMN or have a CQSW qualification (2)
Desirable
- Accredited counselling qualification (1) STIF Course (1) Evidence of further education in the field of risk reduction or behaviour change in public health (1)
Skills and Knowledge
Essential
- Must have the ability to communicate with people on sensitive subjects in a non-judgemental way (2) To have a good knowledge of STI's and HIV (2) Good knowledge of the principles and practice around partner notification (2)
Desirable
- Promotion of risk reduction methods (1)
Personal Qualities
Essential
- Ability to recognise individual rights for each patient in relation to their values, attitudes and beliefs and working with the patient accordingly (2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
St Stephen’s Centre
Chelsea and Westminster Hospital 369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)