Job summary
We are looking for an inspiring leader to join the HIV, Sexual and Gender Health and Dermatology directorate as Junior Service Manager for Dermatology - Chelsea and Westminster Site.
This role includes the primary operational management of our highly acclaimed and innovative Dermatology service at our Chelsea and Westminster Site.
The post holder needs to have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and ability to work independently and as a valued member of a team.
We are looking for a professional and highly effective communicator who is able to work well with clinical colleagues and patients.
Experience of RTT and cancer performance management isessential.
The post holder will be expected to work primarily at the Chelsea Site however cross cover at West Middlesex when necessary and appropriate.
Main duties of the job
The Junior Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will provide operational management support to the Deputy General Manager and the Service Directors.
The Junior Service Manager will have overall responsibility for performance management (cancer and RTT) of the Dermatology service at Chelsea and Westminster Hospital. This will require effective collaboration with corporate admin teams, medics, nurses and other interdependent departments. The Service Manager will work closely and in partnership with other members of the Directorate's management team, in particular, Service Directors, Consultants, Lead Nurses, Deputy General Manager, General Manager, Matron/Clinical Managers and Charge Nurses to achieve agreed performance, financial productivity targets and clinical quality indicators.
The Junior Service Manager will be responsible for project managing a number of identified innovation projects and service improvement initiatives in Dermatology. The directorate is highly innovative and currently implementing a number of large scale and high profile innovations with reach outside of our department and in some cases sector wide.
The Junior Service Manager will ensure that line management of staff is undertaken professionally and that each member of staff has an appraisal and development and training plan consistent with Directorate, Division and Trust objectives.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Roles and Responsibilities
- Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
- Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g RTT and Cancer.
- Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
- Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
- Be responsible for effective communication including regular team and departmental briefing.
- Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
- Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
- Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
- Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
- Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
- Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Please see attached job description and person specification to this advert for further details.
Job description
Job responsibilities
Roles and Responsibilities
- Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
- Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g RTT and Cancer.
- Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with the Service Directors, Lead Nurse, medical staff and with the Patient Advisors.
- Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
- Be responsible for effective communication including regular team and departmental briefing.
- Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
- Support the delivery of quality and Clinical Governance objectives such as risk management and incident reporting/investigation.
- Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
- Ensure that clinic templates, procedure schedules and rotas deliver care at times that meet service capacity and patient needs.
- Assist the Deputy General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
- Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Please see attached job description and person specification to this advert for further details.
Person Specification
Essential
Essential
- Evidence of ongoing development
- Educated to degree level or equivalent experience.
- PRINCE2 Practitioner in Project Management or equivalent
- Demonstrable operational management experience (people and processes)
- Significant NHS experience with sound knowledge of acute hospital processes
- Experience managing and recovering NHS performance metrics (RTT and Cancer)
- Excellent oral and written communication skills
- Ability to manage own time and balance completing demands
- Good organisational skills in order to plan and priorities workload
- Able to deal with conflict management and problem solving
Desirable
- Experience of managing change
- Experience of working on and leading projects
Trust Values
Essential
- Putting patients first
- Responsive to, and supportive of, patients and staff
- Open, welcoming and honest
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Determined to develop our skills and continuously improve the quality of care
Person Specification
Essential
Essential
- Evidence of ongoing development
- Educated to degree level or equivalent experience.
- PRINCE2 Practitioner in Project Management or equivalent
- Demonstrable operational management experience (people and processes)
- Significant NHS experience with sound knowledge of acute hospital processes
- Experience managing and recovering NHS performance metrics (RTT and Cancer)
- Excellent oral and written communication skills
- Ability to manage own time and balance completing demands
- Good organisational skills in order to plan and priorities workload
- Able to deal with conflict management and problem solving
Desirable
- Experience of managing change
- Experience of working on and leading projects
Trust Values
Essential
- Putting patients first
- Responsive to, and supportive of, patients and staff
- Open, welcoming and honest
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Determined to develop our skills and continuously improve the quality of care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.