Chelsea and Westminster Hospital NHS Foundation Trust

Peer Support Worker

The closing date is 07 August 2025

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is one of the leading providers of services for the LGBTQI+ communities including our surgical service, Chelsea Centre for Gender Surgery, the gender dysphoria clinic 'TransPlus', trans sexual health service '56T'. Our trans services are recognised for their inclusivity & diversity and our ambition is to be the leading healthcare provider for trans and non-binary service users in the UK, building on the specialist expertise and knowledge of our clinical teams.

Chelsea and Westminster Hospital has been commissioned by NHS England to provide a comprehensive gender surgery centre including masculinising lower surgery, masculinising chest and feminising lower surgery. Our vision is for an innovative and patient-centred service, based on the principle that patients must have equal access to surgical services whatever their gender identity with reasonable adjustments to the delivery of care to match the individual's needs and circumstances.

Main duties of the job

To work with either the gender surgery service at New Victoria Hospital, or at Parkside Hospital.

To work both within and outside the trans health sector to ensure a high-quality service to trans and non-binary people.

To work alongside the relevant MDT to coordinate and facilitate individual and group support that addresses trans and non-binary well-being needs and supports patients throughout their surgical journey.

To support patients to develop an individualised care plan.

Support patients to support patients, as appropriate, to increase involvement in their care, and confidence in decision-making.

To link patients in with local services where appropriate (e.g., GPs) with support from your supervisor.

To attend regular supervision on at least a fortnightly basis with a clinical psychologist.

To adhere to relevant safeguarding policies and ensure clear and professional documentation of patient contacts.

About us

New Victoria Hospital (NVH) is situated in Kingston-Upon-Thames, we have been providing excellent, patient-centric care for over 125 years.Our size enables us to respond quickly,innovate, and provide personalised, team-based care. Whilewe havefantastic facilities, it is the dedication and experience of our staff and Consultants that is the secret to our success.

NVH has been commissioned by NHS England to provide gender affirmation lower surgery and is one of the leading healthcare providers for masculinising lower surgery, including metoidioplasty and phalloplasty, since December 2021.

Parkside Hospital,establishedin 1983,is situated on Wimbledon Parkside(SW19). There areeighty-twobeds,fouroperating theatres andfourprocedure rooms. We have extended clinical settings on site including 'The Lodge' where we run thelowerfeminising surgeryclinics and thechestwallsurgery clinics.

Parkside Hospital has been commissioned by NHS England to provide gender affirmation surgery, includingfor lowerfeminisingsurgery and masculinising chest wall surgery.Westriveto provide a high-quality patient serviceto all our patientswithin our setting.

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year pro rata per annum plus HCAS.

Contract

Permanent

Working pattern

Part-time

Reference number

289-SC-125

Job locations

New Victoria Hospital/ Parkside Hospital

London

SW10 9NH


Job description

Job responsibilities

  • To provide individual peer support sessions to trans and non-binary service users, supporting them to identify and work towards their goals in relation to preparing for and recovering from surgery.

    To work in a hybrid model involving some in-person and some remote working at the discretion of the line manager.

    To work alongside peer support colleagues to facilitate peer support groups which foster connections between service users and reduce isolation.

    To support patients to increase involvement in their care, and confidence in decision-making.

    To work alongside the MDT to ensure a high-quality service is provided to trans and non-binary people.

    To recognise needs within the service user population and support the development of the service to address these.

    To support any other peer support projects which may arise.

    To support service evaluation and research projects conducted within the service as appropriate.

Job description

Job responsibilities

  • To provide individual peer support sessions to trans and non-binary service users, supporting them to identify and work towards their goals in relation to preparing for and recovering from surgery.

    To work in a hybrid model involving some in-person and some remote working at the discretion of the line manager.

    To work alongside peer support colleagues to facilitate peer support groups which foster connections between service users and reduce isolation.

    To support patients to increase involvement in their care, and confidence in decision-making.

    To work alongside the MDT to ensure a high-quality service is provided to trans and non-binary people.

    To recognise needs within the service user population and support the development of the service to address these.

    To support any other peer support projects which may arise.

    To support service evaluation and research projects conducted within the service as appropriate.

Person Specification

Education and Qualifications

Essential

  • Degree or equivalent level of experience

Experience

Essential

  • Ability to design and deliver meetings and workshops to achieve specific outcomes.
  • Working in NHS or other similar healthcare environment.
  • Proven experience of dealing with complex presenting issues.
  • Experience of working with general public and senior management.

Desirable

  • Experience of working with a wide range of people including facilitating groups for trans and non- binary individuals and working in community and Hospital locations.
  • A good understanding of NHS structure and language.

Skills and knowledge

Essential

  • To have a flexible approach to work and be able to use own initiative
  • Able to demonstrate sensitivity and empathy, particularly in difficult situations.

Desirable

  • Familiarity with medical records and clinical correspondence
  • Familiarity with Trust's PAS and other electronic patient administration and documentation systems
Person Specification

Education and Qualifications

Essential

  • Degree or equivalent level of experience

Experience

Essential

  • Ability to design and deliver meetings and workshops to achieve specific outcomes.
  • Working in NHS or other similar healthcare environment.
  • Proven experience of dealing with complex presenting issues.
  • Experience of working with general public and senior management.

Desirable

  • Experience of working with a wide range of people including facilitating groups for trans and non- binary individuals and working in community and Hospital locations.
  • A good understanding of NHS structure and language.

Skills and knowledge

Essential

  • To have a flexible approach to work and be able to use own initiative
  • Able to demonstrate sensitivity and empathy, particularly in difficult situations.

Desirable

  • Familiarity with medical records and clinical correspondence
  • Familiarity with Trust's PAS and other electronic patient administration and documentation systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

New Victoria Hospital/ Parkside Hospital

London

SW10 9NH


Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust

Address

New Victoria Hospital/ Parkside Hospital

London

SW10 9NH


Employer's website

https://www.chelwest.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Psychologist – Gender Affirmation Surgery

Ryan Holmes

ryan.holmes6@nhs.net

Details

Date posted

24 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year pro rata per annum plus HCAS.

Contract

Permanent

Working pattern

Part-time

Reference number

289-SC-125

Job locations

New Victoria Hospital/ Parkside Hospital

London

SW10 9NH


Supporting documents

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