Job summary
Divisional Head of Service Improvement and Efficiency, Band 8C
Cross-site: Chelsea and Isleworth
We are delighted to be recruiting to our senior operational team working across our two hospital sites. As the Head of Service Improvement & Efficiency (SI&E) for the Planned Care Division, you will be accountable to the Divisional Director of Operations, and working in partnership with General Managers, Clinical Directors and Divisional Nurses.
The Head of SI&E is responsible for delivery of service improvement and transformation projects in the Division. They also hold a cross-cutting, trust-wide role leading work for the Improvement Board. The Head of SI&E will provide leadership on quality improvement and is a key member of the Division's senior management team.
The post holder will lead the Divisional Service Improvement and Efficiency team to coordinate the divisional approach to service improvement projects. They will provide operational support and direction to the Divisional Team on matters relating to service improvement, in addition to any other work streams requiring project management skills and support.
This is an exciting opportunity to work in a thriving clinical division in one of London's top performing trusts.
Main duties of the job
The Divisional Head of Service Improvement and Efficiency Manager will be responsible for delivery of service improvement and transformation projects in the Division. They also hold a cross-cutting, trust-wide role leading a Transformation/ Productivity Board.
The post holder will lead the Divisional Service Improvement and Efficiency team to coordinate the divisional approach to service improvement projects. They will provide operational support and direction to the Divisional Team on matters relating to service improvement within the Trust's Improvement Programme (incl. Getting it Right First Time (GIRFT); Quality Impact Assessment of the Cost Improvement Programme; Quality Improvement Projects; Deep Dive Programme) in addition to any other work streams requiring project management skills and support.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Key responsibilities
1. Work closely with all key stakeholders associated with the Service Efficiency & Improvement programme to identify improvement opportunities, including senior clinicians and operational managers, corporate services, and the other members of staff.
2. The post holder will be expected to lead cross-cutting themes such as Outpatients, Bed or Theatre Productivity
3. Work with key stakeholders in operations and corporate services, within the Trust and externally to establish the aims, targets and scope for the CIPs programme, and to subsequently co-ordinate CIPs delivery according to the agreed timescales.
4. Ensure that the clinical perspective is central to the work of service improvement/ transformationby working with clinicians to set clear priorities and ensure completion of quality impact assessments for the service improvement/ transformation programmes (incl. CIPs).
5. Support the Trust in facilitating discussions to encourage creative thinking, identify options, analytics and develop methods to realise the benefits of the service improvement/ transformation programmes (incl. CIPs).
6. Assist with setting up systems for measuring improvement/ CIPs, and to co-ordinate the collection, analysis, synthesis, and presentation of data in a variety of formats.
7. Lead and support the preparation of agendas and papers (including for meetings with execs); and undertake follow up work as required.
8. Ensure that any issues that are blocking the progress of the service improvement/ transformation programmes (incl. CIPs) are flagged and dealt with.
9. Communicate the achievements of service improvement/ transformation programmes (incl. CIPs) across the Trust.
10. Ensure that the patients voice and needs are at the heart of the SI&E programme.
11. Ensure that projects are managed to budget and on time and meet the required levels of quality.
PLEASE SEE JOB DESCRIPTION/PERSON SPECIFICATION FOR DETAILS OF THE POST
Job description
Job responsibilities
Key responsibilities
1. Work closely with all key stakeholders associated with the Service Efficiency & Improvement programme to identify improvement opportunities, including senior clinicians and operational managers, corporate services, and the other members of staff.
2. The post holder will be expected to lead cross-cutting themes such as Outpatients, Bed or Theatre Productivity
3. Work with key stakeholders in operations and corporate services, within the Trust and externally to establish the aims, targets and scope for the CIPs programme, and to subsequently co-ordinate CIPs delivery according to the agreed timescales.
4. Ensure that the clinical perspective is central to the work of service improvement/ transformationby working with clinicians to set clear priorities and ensure completion of quality impact assessments for the service improvement/ transformation programmes (incl. CIPs).
5. Support the Trust in facilitating discussions to encourage creative thinking, identify options, analytics and develop methods to realise the benefits of the service improvement/ transformation programmes (incl. CIPs).
6. Assist with setting up systems for measuring improvement/ CIPs, and to co-ordinate the collection, analysis, synthesis, and presentation of data in a variety of formats.
7. Lead and support the preparation of agendas and papers (including for meetings with execs); and undertake follow up work as required.
8. Ensure that any issues that are blocking the progress of the service improvement/ transformation programmes (incl. CIPs) are flagged and dealt with.
9. Communicate the achievements of service improvement/ transformation programmes (incl. CIPs) across the Trust.
10. Ensure that the patients voice and needs are at the heart of the SI&E programme.
11. Ensure that projects are managed to budget and on time and meet the required levels of quality.
PLEASE SEE JOB DESCRIPTION/PERSON SPECIFICATION FOR DETAILS OF THE POST
Person Specification
Education and Qualifications
Essential
- Educated to masters level or equivalent experience, with at least significant management experience
Desirable
- CCAB recognised accountancy qualification and experience in assurance or management consulting
Experience
Essential
- Experience of delivering improvement, CIPS and Synergies
- Track record in designing, initiating and managing an improvement, CIPS programme and ability to demonstrate sustained delivery of targets
- Experience of programme management of CIPs delivery - preparing, implementing and delivering targets to time and budget
- Experience of measurement systems and understanding of the role of measurement in improvement, CIPS and synergy achievement
- Knowledge and experience of strategies for disseminating best practice and learning related to improvement, CIPS and synergies
- Ability to work with teams to achieve agreed goals
- Managing interation - involes others and is able to work in co-operative teams in which group members feel valued and empowered and have shared goals
Desirable
- Operational management experience, particularly in outpatient settings
Skills and Knowledge
Essential
- confidence and proficiency in use of MS Office software
- Knowledge and understanding of implementing improvement, CIPS and synergies in a clinical setting
- Ability to build rapport and credibility with clinical and management teams
- Ability to evaluate the impact and outcomes of improvement and CIPS schemes including ensuring that the business engages meaningfully in the quality impact assessment process
- Ability to set up tools and processes to evaluate the impact and outcomes of improvement initiatives
- Ability to learn from best practice
- Organisational skills - able to deliver objectives within an agreed timeframe to achieve results
- Presentation skills - verbal and written to a high standard in a range of settings and at a range of levels
- Analytical - ability to analyse, interpret and present quantitative and qualitative project information to a range of audiences, including use of project management tools, spreadsheets and databases
Desirable
- Knowledge of leading change in a clinical setting
- Experience of ensuring active patient and carer participation within development work
Person Specification
Education and Qualifications
Essential
- Educated to masters level or equivalent experience, with at least significant management experience
Desirable
- CCAB recognised accountancy qualification and experience in assurance or management consulting
Experience
Essential
- Experience of delivering improvement, CIPS and Synergies
- Track record in designing, initiating and managing an improvement, CIPS programme and ability to demonstrate sustained delivery of targets
- Experience of programme management of CIPs delivery - preparing, implementing and delivering targets to time and budget
- Experience of measurement systems and understanding of the role of measurement in improvement, CIPS and synergy achievement
- Knowledge and experience of strategies for disseminating best practice and learning related to improvement, CIPS and synergies
- Ability to work with teams to achieve agreed goals
- Managing interation - involes others and is able to work in co-operative teams in which group members feel valued and empowered and have shared goals
Desirable
- Operational management experience, particularly in outpatient settings
Skills and Knowledge
Essential
- confidence and proficiency in use of MS Office software
- Knowledge and understanding of implementing improvement, CIPS and synergies in a clinical setting
- Ability to build rapport and credibility with clinical and management teams
- Ability to evaluate the impact and outcomes of improvement and CIPS schemes including ensuring that the business engages meaningfully in the quality impact assessment process
- Ability to set up tools and processes to evaluate the impact and outcomes of improvement initiatives
- Ability to learn from best practice
- Organisational skills - able to deliver objectives within an agreed timeframe to achieve results
- Presentation skills - verbal and written to a high standard in a range of settings and at a range of levels
- Analytical - ability to analyse, interpret and present quantitative and qualitative project information to a range of audiences, including use of project management tools, spreadsheets and databases
Desirable
- Knowledge of leading change in a clinical setting
- Experience of ensuring active patient and carer participation within development work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital and West Middlesex Hospital
369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)