Job summary
The post holder will provide comprehensive business, operational, staffing and budget management. The post holder willbe responsible forthe efficient and effective day-to-day running of the Site Operations team and the Discharge Team,including the delivery of operational performance targets (finance, activity,workforceand quality/safety), the achievement of serviceobjectivesand local and national standards relevant to their service area.They will also provide professional leadership to the teams.As a member of the Emergency and Integrated Care management team, the post holder will share responsibility for the implementation of all Trust policies and the service improvement agenda within their area. They will be expected to actively seek opportunities to enhance the reputation of the Trust as a local service provider and employer of choice. The post holder may, on request be asked to undertake project work in other Divisions orCorporate.
Main duties of the job
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Performancemanageteams within the service area, including agreeing and monitoring activity, access, financial, workforce and quality/safety targets.Holdappropriate managersto account in the delivery of targets such as the site and discharge teams, the development and maintenance ofhigh standardsand ensuring that staff, patients,carersand the public are treated with dignity and respect
About us
Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children's services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.
We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.
We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.
If you haven't heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probation. Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
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Ensure all complaints and incidents are dealt with appropriately and within agreed time limits. Ensure that these are of a consistently high quality in terms of level ofinvestigation,written matter and follow through of learning. Toexpeditedecision-making on matters relating to the patient and staff experience, escalating serious issues asappropriate.
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Work in partnership with the divisions to review the patterns of work of medical staff so they are free to performtimelyward rounds, do not have dual commitments, or other restrictions which delay site operations.
Job description
Job responsibilities
-
Ensure all complaints and incidents are dealt with appropriately and within agreed time limits. Ensure that these are of a consistently high quality in terms of level ofinvestigation,written matter and follow through of learning. Toexpeditedecision-making on matters relating to the patient and staff experience, escalating serious issues asappropriate.
-
Work in partnership with the divisions to review the patterns of work of medical staff so they are free to performtimelyward rounds, do not have dual commitments, or other restrictions which delay site operations.
Person Specification
Education and qualifications
Essential
- First level Registered Nurse professional qualification
- Management/Leadership course
- Management or leadership qualification
- Project management qualification
Desirable
- Previous Site management experience or/and Discharge planning experience
Experience
Essential
- Demonstrable recent experience in an acute setting as a senior nurse or manager 8a or above
- Multi-disciplinary Team working
- Experience of leading a team(s) and managing staffing issues
Desirable
- Record of successful operational management
Skills and knowledge
Essential
- Ability to manage complex clinical and operational situations that involve staff from all levels within an organisation
- Knowledge and positive approach to promoting equality and diversity
- Effective interpersonal skills
- Excellent problem - solving skills
- Advanced influencing and negotiation skills to manage conflict
Desirable
- Project management
- Experience in managing complex Discharges
Personal qualities
Essential
- Effective communication and ability to convey issues to a variety of audiences (including presentation, written reports and oral communication)
- Ability to work effectively across other areas within the Trust and external groups
- Ability to work to tight deadlines and manage conflicting priorities
Person Specification
Education and qualifications
Essential
- First level Registered Nurse professional qualification
- Management/Leadership course
- Management or leadership qualification
- Project management qualification
Desirable
- Previous Site management experience or/and Discharge planning experience
Experience
Essential
- Demonstrable recent experience in an acute setting as a senior nurse or manager 8a or above
- Multi-disciplinary Team working
- Experience of leading a team(s) and managing staffing issues
Desirable
- Record of successful operational management
Skills and knowledge
Essential
- Ability to manage complex clinical and operational situations that involve staff from all levels within an organisation
- Knowledge and positive approach to promoting equality and diversity
- Effective interpersonal skills
- Excellent problem - solving skills
- Advanced influencing and negotiation skills to manage conflict
Desirable
- Project management
- Experience in managing complex Discharges
Personal qualities
Essential
- Effective communication and ability to convey issues to a variety of audiences (including presentation, written reports and oral communication)
- Ability to work effectively across other areas within the Trust and external groups
- Ability to work to tight deadlines and manage conflicting priorities
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).