Job summary
An exciting opportunity has arisen for an enthusiastic and dynamic Service Manager to join our Acute Medicine and Ambulatory Emergency Care Teams.
The post requires vision, innovation and the ability to work with clinical teams and across professional boundaries, underpinned by a real desire to provide the highest standards of patient care. The post holder will provide comprehensive operational, change management and strategic support.
Main duties of the job
The post holder will be a key member of the Emergency and Integrated Care Management Team and will provide strong, visible leadership across the Acute Medicine patch. They will have a range of responsibilities supporting the clinical and wider management team to include:
- The day-to-day operational management of specific service areas
- Ensuring all performance targets are achieved within budget
- Working with and supporting clinical and operational colleaguesin the delivery of high-quality, cost-effective patient care
- Providing line management and managerial leadership
- Responsible for Speciality Budgets within the area of responsibility.
Experience of patient pathways and clinical service management would be beneficial. You will work with the clinical team to develop and streamline processes to ensure key performance indicators are met, as well as providing excellent customer service to our patients. The post holder will have previous management experience, ideally within a healthcare setting.
We are looking for someone with excellent interpersonal skills who is positive with a can-do attitude. You will be solution focused and have the ability to effect change.
If you think you can take on this challenge and are ready for an opportunity in operational management, we look forward to hearing from you.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Roles and Responsibilities
Operational Management
Provide hands-on operational management to designated areas of the Acute Medicine & Ambulatory Emergency Care Directorate, ensuring the delivery of services in line with expected service standards.
Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. SDEC utilisation, activity levels and Emergency Department admitted patient waits.
Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative / medical related within the directorate working closely with the Service Directors, Lead Nurse, matron, medical staff and with the Patient Advisors.
Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
Undertake appropriate projects identified by the Deputy and General Manager.
Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
Support the delivery of quality and Clinical Governance objectives.
Lead on health and safety and risk reviews for designated areas of responsibility.
Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
Assist the Deputy and General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Job description
Job responsibilities
Roles and Responsibilities
Operational Management
Provide hands-on operational management to designated areas of the Acute Medicine & Ambulatory Emergency Care Directorate, ensuring the delivery of services in line with expected service standards.
Be accountable through the Deputy General Manager for the monitoring and delivery of key quality, productivity and performance targets e.g. SDEC utilisation, activity levels and Emergency Department admitted patient waits.
Take responsibility for the investigation and co-ordination of complaints that are predominantly administrative / medical related within the directorate working closely with the Service Directors, Lead Nurse, matron, medical staff and with the Patient Advisors.
Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing.
Undertake appropriate projects identified by the Deputy and General Manager.
Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
Support the delivery of quality and Clinical Governance objectives.
Lead on health and safety and risk reviews for designated areas of responsibility.
Participate in business planning ensuring multi-disciplinary involvement at specialty level in activity and development plans.
Assist the Deputy and General Manager in the production, implementation and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Person Specification
Education & Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of on-going development
Desirable
- Experience to Master's level or equivalent
Experience
Essential
- Management experience -Significant operational experience at a management level within an NHS Trust
- Proven experience of service development & change management
- Experience of managing medical staff and/medical issues
Skills and knowledge
Essential
- Demonstrates effective leadership
- Strong people management skills
- Financial, performance and information management and analysis skills
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
Personal qualities
Essential
- Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements
- Commitment to develop a culture that promotes equality and diversity.
Person Specification
Education & Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of on-going development
Desirable
- Experience to Master's level or equivalent
Experience
Essential
- Management experience -Significant operational experience at a management level within an NHS Trust
- Proven experience of service development & change management
- Experience of managing medical staff and/medical issues
Skills and knowledge
Essential
- Demonstrates effective leadership
- Strong people management skills
- Financial, performance and information management and analysis skills
- Ability to plan, co-ordinate and monitor the delivery of services and/ or projects.
Personal qualities
Essential
- Commitment to involving patients, families and carers and staff in shaping plans and delivering service improvements
- Commitment to develop a culture that promotes equality and diversity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital NHS Foundation Trust
369 Fulham Road
London
SW10 9NH
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)