Job summary
An exciting opportunity has arisen for an experienced operational leader to join the Clinical Support Services Division of Chelsea and Westminster Hospital NHS Foundation Trust in the role of Head of Diagnostics. This role will be cross-site, with time to be spent at both of the Trust's hospitals.
This role is for someone not just interested in routine, day-to-day positions common elsewhere. CWHFT believes that our people are our most important asset, and to achieve greatness, it requires our active support to develop our staff. We make it a top priority to ensure our people always feel valued and part of something bigger.
If you are looking for a job where you are professionally developed, working at the forefront of imaging and can go home every single day being incredibly proud that you are delivering a service of the highest possible standards, then don't miss out on your opportunity to be part of something great.
Main duties of the job
- To demonstrate exceptional leadership skills and perform management duties to a high standard.
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- To operationally, financially and strategically manager across the Trust at Chelsea and Westminster Hospital and Wet Middlesex Hospital:
- Cardiology diagnostics including echocardiography/ECG
- Medical photography
- Neurophysiology
- Lung function
- DM01 PTL management
- To maintain levels of knowledge on all professional developments and to assist in the department providing support when needed.
- To liaise with appropriate academic and relevant departmental staff on matters of clinical education and to oversee in service training.
- To ensure the department remains compliant with all professional standards and legislative guidelines i.e. CQC etc.
- Supporting the department to ensure it contributes to audit and research.
- To ensure all images generated within the department have reached an optimum standard and quality.
- To undertake any other duties which may be appropriate to the post.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Organisational Skills
- To proactively prepare business plans, revenue plans, maintenance agreements and new service developments.
- To ensure the delivery and monitoring of an efficient and effective imaging service and to recommend and manage any change necessary to achieve appropriate service performance.
- To ensure the effective deployment of staff and resources.
- To ensure competencies of all staff working within the area are maintained and reviewed annually by the modality superintendents and other service leads.
- To organise maintenance of all equipment and ensure its safe operation and monitor equipment engineers working in the department. To report and record all equipment faults and to be able to assist with the diagnosis and remedy of routine faults.
- To ensure the departmental service/business continuity plans are updated and applied where necessary.
- To ensure all risk assessments are undertaken where necessary and any resultant actions implemented.
Direct Patient Care, Quality, Safety and Governance
- Maintain an Outstanding service accordingly to CQC standards.
- Adapt the department and self accordingly to any service disruptions to ensure continuity, e.g. Covid-19 pandemic.
- To maintain high professional standards of clinical skill and patient care, including when dealing with complaints and concerns.
- To work with the General Manager to identify and implement improvements within the department keeping the needs of the patient central as per department / trust philosophy.
- To provide input into the overall staffing strategy for the department having active input into recruitment and retention opportunities and solutions.
- To assist the General Manager in ensuring that all national programmes involved in improving patient care and the patient environment are implemented.
- To ensure patient feedback mechanisms are maintained and updated accordingly with a regular patient quality and feedback system in place.
- To ensure all areas of the department remain patient focused and committed to infection prevention and control at all times.
- To implement all recommendations from audit, quality improvement, and incident investigations occur in a timely manner.
Service Development
- To ensure continual service review focusing on maintaining the highest standards of patient care and service efficiency.
- To ensure that a quality assurance (QA) program is in operation.
- To work with departmental staff, equipment suppliers and the radiation physics team to ensure that all imaging equipment is safe and meets all required standards.
- To ensure that the rules and procedures of the Health and Safety at Work Act 1974 are strictly adhered to, and that all working areas are kept clean and safe.
- To retain accreditation with nationally recognised schemes including the Quality Standards in Imaging (QSI) overseen by UKAS and endorsed by CQC / IR(ME)R.
Financial Responsibilities
- Prepare new business cases, and support directly accountable team, so that the necessary resources are always available and budgeted for incl. equipment, staffing, consumables, etc.
- To assist and advise the General Manager in the preparation of equipment replacement programmes in association with the specialist superintendents and consultant radiologists
- To ensure departmental spending remains within budgetary limits.
- Actively manage rotas and ensure the most efficient use of resources within the department including minimal use of agency, bank and/or overtime.
Personnel
- Promote a strong culture of equality and diversity in the department, ensuring all people are valued and respected, role-modelling this behaviour.
- Maintain excellent working relationships with all stakeholders connected to the service with special emphasis on the Service Director, Clinical Director, General Manager and Superintendents. This will also include key directorates such as Cancer, etc.
- To set and monitor standards of performance with the support of wider team.
- To inspire confidence in a large clinical team, by demonstrating exceptional leadership skills.
- To undertake annual staff appraisal / independent performance reviews, for staff whom the post holder has responsibility and to agree PDPs.
- To actively manage sickness and performance according to Trust HR policies and with the support of the Employee Relations (ER) team as required.
- To provide line management for all senior staff responsible for the performance of clerical, secretarial, nursing and imaging assistants.
- To ensure that all staff training records are maintained and up to date.
- To undertake the rostering of staff to ensure that staffing levels are adequate to meet service requirements at all times; likewise to support/administer the annual leave rota.
- To plan effective induction programs for all new staff and monitor these programs to ensure that they continue to reflect the changing role of staff within the department.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
IT Skills
- Highly competent in Microsoft Office Suite.
- Able to use data to drive decision-making within the service.
- Experience using rostering tools, e.g. Patchwork, to ensure the best use of resources.
- Experience digitising services to ensure they are paperless.
Research
- To support and actively drive departmental research programs, including submission and presentation to national conferences.
Emotional and Mental Requirements
- To assist the General Manager in the investigation of complaints, incidents, accidents and grievances in accordance with trust policies and procedures.
- Ability to deal with frequent interruptions in order to deal with service issues at short notice.
Physical Skills and Requirements
- To comply with, and be able to demonstrate and instruct, safe manual handling techniques.
Working Environment
- To be able to work with a range of patients and conditions.
- To communicate with patients and relatives in a professional and reassuring manner, especially in difficult or emotional circumstances.
Other Requirements/ Responsibilities
- To strive to achieve competencies required to progress within their role and beyond, including keeping all mandatory training up-to-date.
- To maintain a commitment to, and take responsibility for personal development utilising principles of Continuous Professional Development (CPD).
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
- To take part in the Senior Manager On Call rota
Job description
Job responsibilities
Organisational Skills
- To proactively prepare business plans, revenue plans, maintenance agreements and new service developments.
- To ensure the delivery and monitoring of an efficient and effective imaging service and to recommend and manage any change necessary to achieve appropriate service performance.
- To ensure the effective deployment of staff and resources.
- To ensure competencies of all staff working within the area are maintained and reviewed annually by the modality superintendents and other service leads.
- To organise maintenance of all equipment and ensure its safe operation and monitor equipment engineers working in the department. To report and record all equipment faults and to be able to assist with the diagnosis and remedy of routine faults.
- To ensure the departmental service/business continuity plans are updated and applied where necessary.
- To ensure all risk assessments are undertaken where necessary and any resultant actions implemented.
Direct Patient Care, Quality, Safety and Governance
- Maintain an Outstanding service accordingly to CQC standards.
- Adapt the department and self accordingly to any service disruptions to ensure continuity, e.g. Covid-19 pandemic.
- To maintain high professional standards of clinical skill and patient care, including when dealing with complaints and concerns.
- To work with the General Manager to identify and implement improvements within the department keeping the needs of the patient central as per department / trust philosophy.
- To provide input into the overall staffing strategy for the department having active input into recruitment and retention opportunities and solutions.
- To assist the General Manager in ensuring that all national programmes involved in improving patient care and the patient environment are implemented.
- To ensure patient feedback mechanisms are maintained and updated accordingly with a regular patient quality and feedback system in place.
- To ensure all areas of the department remain patient focused and committed to infection prevention and control at all times.
- To implement all recommendations from audit, quality improvement, and incident investigations occur in a timely manner.
Service Development
- To ensure continual service review focusing on maintaining the highest standards of patient care and service efficiency.
- To ensure that a quality assurance (QA) program is in operation.
- To work with departmental staff, equipment suppliers and the radiation physics team to ensure that all imaging equipment is safe and meets all required standards.
- To ensure that the rules and procedures of the Health and Safety at Work Act 1974 are strictly adhered to, and that all working areas are kept clean and safe.
- To retain accreditation with nationally recognised schemes including the Quality Standards in Imaging (QSI) overseen by UKAS and endorsed by CQC / IR(ME)R.
Financial Responsibilities
- Prepare new business cases, and support directly accountable team, so that the necessary resources are always available and budgeted for incl. equipment, staffing, consumables, etc.
- To assist and advise the General Manager in the preparation of equipment replacement programmes in association with the specialist superintendents and consultant radiologists
- To ensure departmental spending remains within budgetary limits.
- Actively manage rotas and ensure the most efficient use of resources within the department including minimal use of agency, bank and/or overtime.
Personnel
- Promote a strong culture of equality and diversity in the department, ensuring all people are valued and respected, role-modelling this behaviour.
- Maintain excellent working relationships with all stakeholders connected to the service with special emphasis on the Service Director, Clinical Director, General Manager and Superintendents. This will also include key directorates such as Cancer, etc.
- To set and monitor standards of performance with the support of wider team.
- To inspire confidence in a large clinical team, by demonstrating exceptional leadership skills.
- To undertake annual staff appraisal / independent performance reviews, for staff whom the post holder has responsibility and to agree PDPs.
- To actively manage sickness and performance according to Trust HR policies and with the support of the Employee Relations (ER) team as required.
- To provide line management for all senior staff responsible for the performance of clerical, secretarial, nursing and imaging assistants.
- To ensure that all staff training records are maintained and up to date.
- To undertake the rostering of staff to ensure that staffing levels are adequate to meet service requirements at all times; likewise to support/administer the annual leave rota.
- To plan effective induction programs for all new staff and monitor these programs to ensure that they continue to reflect the changing role of staff within the department.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
IT Skills
- Highly competent in Microsoft Office Suite.
- Able to use data to drive decision-making within the service.
- Experience using rostering tools, e.g. Patchwork, to ensure the best use of resources.
- Experience digitising services to ensure they are paperless.
Research
- To support and actively drive departmental research programs, including submission and presentation to national conferences.
Emotional and Mental Requirements
- To assist the General Manager in the investigation of complaints, incidents, accidents and grievances in accordance with trust policies and procedures.
- Ability to deal with frequent interruptions in order to deal with service issues at short notice.
Physical Skills and Requirements
- To comply with, and be able to demonstrate and instruct, safe manual handling techniques.
Working Environment
- To be able to work with a range of patients and conditions.
- To communicate with patients and relatives in a professional and reassuring manner, especially in difficult or emotional circumstances.
Other Requirements/ Responsibilities
- To strive to achieve competencies required to progress within their role and beyond, including keeping all mandatory training up-to-date.
- To maintain a commitment to, and take responsibility for personal development utilising principles of Continuous Professional Development (CPD).
- The post holder is encouraged by the department to attend both personal and professional development activities that assist in their role and the service.
- The post holder will be required to actively participate in a periodic performance appraisal, in accordance with the Trust guidelines.
- To take part in the Senior Manager On Call rota
Person Specification
Education and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Post Grad qualification or commitment to study and CPD including research
Desirable
- BSc (Hons)
- Master of Business Administration (MBA)
- Quality Improvement (QI), transformation or innovation training
Experience
Essential
- Broad operational experience, especially if in general radiography, in a senior capacity
- Leadership qualities
- Previous management of a large group of staff and service
- Practical experience of building and motivating teams
- Good understanding of data and how to use it for planning
- Extensive experience maintaining budgetary and financial control in a complex environment
- Undertaken large scale change management within a department
- Demonstrable experience managing performance metrics e.g. DM01, cancer, etc.
- Management of sickness and performance related issues with staff
Desirable
- Experience managing a multimodality imaging department at senior level e.g. more than 5 different modalities incl. MRI, CT, etc.
- Preparation of business cases
- Project management experience at a senior level
Skills and Knowledge
Essential
- Able to work under own initiative with great organisational skills
- Knowledge/understanding and ability to implement recruitment and retention techniques
- Willingness to teach/train
- A good understanding and demonstration of customer service standards
- Ability to supervise a senior team of imaging staff
- Ability to manage a large team (around 100 people)
- Detailed understanding of patient confidentiality guidelines and requirements
- Ability to develop and implement policies and procedures
- Able to deputise for the General Manager at senior meetings, attending/chairing relevant meetings as required
Desirable
- Knowledge of modernisation, NHS Digital and other national programmes
- Up-to-date knowledge of recent developments in imaging technology and software
- Good understanding of clinical governance in relation to the provision of the imaging Service including QSI
- Leadership skills
- Awareness of developments in NHS standards and guidelines
- Drive for departmental service development, including QI, transformation and/or innovation techniques
- Willingness to extend role e.g. support in a clinical environment if required
Person Specification
Education and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Post Grad qualification or commitment to study and CPD including research
Desirable
- BSc (Hons)
- Master of Business Administration (MBA)
- Quality Improvement (QI), transformation or innovation training
Experience
Essential
- Broad operational experience, especially if in general radiography, in a senior capacity
- Leadership qualities
- Previous management of a large group of staff and service
- Practical experience of building and motivating teams
- Good understanding of data and how to use it for planning
- Extensive experience maintaining budgetary and financial control in a complex environment
- Undertaken large scale change management within a department
- Demonstrable experience managing performance metrics e.g. DM01, cancer, etc.
- Management of sickness and performance related issues with staff
Desirable
- Experience managing a multimodality imaging department at senior level e.g. more than 5 different modalities incl. MRI, CT, etc.
- Preparation of business cases
- Project management experience at a senior level
Skills and Knowledge
Essential
- Able to work under own initiative with great organisational skills
- Knowledge/understanding and ability to implement recruitment and retention techniques
- Willingness to teach/train
- A good understanding and demonstration of customer service standards
- Ability to supervise a senior team of imaging staff
- Ability to manage a large team (around 100 people)
- Detailed understanding of patient confidentiality guidelines and requirements
- Ability to develop and implement policies and procedures
- Able to deputise for the General Manager at senior meetings, attending/chairing relevant meetings as required
Desirable
- Knowledge of modernisation, NHS Digital and other national programmes
- Up-to-date knowledge of recent developments in imaging technology and software
- Good understanding of clinical governance in relation to the provision of the imaging Service including QSI
- Leadership skills
- Awareness of developments in NHS standards and guidelines
- Drive for departmental service development, including QI, transformation and/or innovation techniques
- Willingness to extend role e.g. support in a clinical environment if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.