Job summary
Senior Patient Administrator - Medicine POD
West Middlesex University Hospital
This is an exciting opportunity to become the Senior Patient Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate in outpatients department.
Main duties of the job
Main duties of the job
This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the cancer Booking team with the main Outpatient Booking team
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
Successful applicants will demonstrate excellent communication skills in order todeliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously.
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description
Job responsibilities
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuringmandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Job description
Job responsibilities
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuringmandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Person Specification
Education and Qualifications
Essential
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.