Job summary
We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea and Westminster Site working in our busy Admin Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.
The post holder will provide a comprehensive patient focused administrative service, on a day to day basis to a multi-disciplinary team based in the Patient Access team.
The successful candidate must be able to work autonomously and a a team member and be able to take a wide range of administrative duties.
As a team player they will need to be able to demonstrate excellent communication skills, be organised , adaptable and flexible show empathy and concern for others.
Main duties of the job
The post holder will be required to work in one of the following areas as indicated in the Job Advert providing cross cover where necessary:
- Clinical Offices
- A&E
- Main reception
- Central Outpatient Booking Team
- Clinical Imaging
- Wards
- Endoscopy
About us
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Job description
Job responsibilities
- Liaise with other departments and teams relating to the patient care pathway and service delivery
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Book outpatient appointments
- To perform any admin duties required for specific area of work
- To take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
Job description
Job responsibilities
- Liaise with other departments and teams relating to the patient care pathway and service delivery
- Liaise with consultants and other admin staff regarding patient appointments, referral letters, discharge summaries and health records
- To ensure all correspondence typed by the managed transcription service is matched with correct patient and clinician, any amendments are made, and letters dispatched and filed in medical record.
- Book outpatient appointments
- To perform any admin duties required for specific area of work
- To take and relay as appropriate, telephone enquiries and messages , using initiative and prioritising skills when disseminating information
Person Specification
Education and Qualifications
Essential
- GCSE English and maths or equivalent
Desirable
- NVQ 2 in office administration or equivalent experience
Experience
Essential
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
Skills and Knowledge
Essential
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
Desirable
- Knowledge of filing systems
- Able to file accurately and pay attention to detail
- Able to use a hospital Patient Administration System
- Knowledge of booking appointments
Person Specification
Education and Qualifications
Essential
- GCSE English and maths or equivalent
Desirable
- NVQ 2 in office administration or equivalent experience
Experience
Essential
- Experience of working in an administrative capacity
- Proven experience of dealing with complex telephone calls
- Demonstrable experience of maintaining a professional attitude in a pressured environment
- Experience in working as part of a team
Skills and Knowledge
Essential
- Competent working knowledge of windows based computer systems
- Excellent communication skills both written and verbal
- Ability to prioritise and organise work load
- Ability to use own initiative
- To be able to work as part of a team
Desirable
- Knowledge of filing systems
- Able to file accurately and pay attention to detail
- Able to use a hospital Patient Administration System
- Knowledge of booking appointments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital (Harbour Yard site)
Harbour Yard, Chelsea Harbour
London
SW10 0XD
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)