Patient Adminsitrator

Job summary

We are looking for 1 wte to join our busy Maternity Unit/Antenatal Clinic at West Middlesex Hospital site. Main responsibilities will be checking e-mails, dealing with referrals/registrations of new pregnancies if working in Antenatal clinic. Manage the Reception areas, ensuring staff in this area are up to speed with all training, ensure the rota has sufficient cover and help out if and when needed. 1 full-time staff (37.5 hours per week). The successful candidate must be able to multi task. Important for successful candidates to be remain calm at all times.

The successful candidate will be working Monday-Friday but there must be some flexibility for cover at weekends/BH's and evenings. When working a weekend 2 days off during the week will be given in lieu of weekend work.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.

Checking e-mails, referrals and registering new pregnancies, answering phones, manage Reception area, ensuring staff are up to speed with training etc/train new staff in the role.

About us

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that are PROUD to Care for nearly one million people.

Both hospitals provide full clinical services, including full maternity, emergency and children's, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We're one of the best performing Trusts in the country. We're also one of the top trusts to work for - our staff says they're engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as 'Good' in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of 'Good'. We've also been awarded an

'Outstanding' rating for 'use of resources' by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate.

We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.